Project Manager Management

RATNA CHAUDHURI, PMP

* ********** ***** ***** *********, NJ 08902 732-***-**** or 732-***-****

**************@*****.***

Versatile IT leader with record of leading high-profile international projects

PROFILE

Expertise in planning and providing network, communications, data management, and related IT support for

local and remote clients. Accomplished project manager, adept at assessing business needs and providing

technology solutions. Able to develop and improve diverse software applications on multiple platforms.

History of managing and contributing to all aspects of the software development life cycle. Resourceful

problem solver. Analytical, conscientious, and creative.

CORE COMPETENCIES

Strategic Planning Account Management Help Desk Operations

Process Optimization Mentoring & Systems Administration

Supervision

Quality Assurance Business & Systems Systems

Testing Analysis Implementation

Technical Resource Allocation Change Management

Documentation

PROFESSIONAL EXPERIENCE

KAPLAN EDUNEERING, Princeton, NJ

Client Relationship Manager (2008 – 2009)

Contributed to efficient operations of Learning Management System (Complianceware). Formed and

strengthened client relationships. Supported user community 24/7 regarding software that facilitated clients’

job-related course instruction and examination functions.

Provided support and systems administration for multi-million dollar client portfolio, including:

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Johnson & Johnson, Novo Nordisk, Catalent, Stryker, Novartis, Amgen, and Celgene.

Earned praise from clients and management for outstanding client service, including financial awards.

•

Resolved issues on behalf of clients. Reported and prioritized problems for engineers. Led daily status

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meetings to expedite issue resolution and allocate resources.

Increased revenue and enhanced client retention by conducting webinars to introduce new features to

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clients.

DEPARTMENT OF LABOR – PROFESSIONAL SERVICES GROUP, New Brunswick, NJ

Director of Information Technology (2007 – 2008)

Mentored group of 20 professionals, providing moral and professional support.

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Designed process and oversaw programmer to develop application to automate weekly refresh of

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database.

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RATNA CHAUDHURI

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Ratna Chaudhuri, PMP

**************@*****.***

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UNITED NATIONS INTERNATIONAL COMPUTER CENTER, Geneva, Switzerland and New York,

NY

International Project Manager & Team Coordinator (2002 – 2006)

Systems Programmer (1995 – 2005)

Managed staff of 13, performing Citrix administration, Lotus Notes development/administration, and UNIX

administration. Supported users at UN headquarters and on missions abroad; services valued at $3+ million.

Managed projects through all phases of life cycle, interacted with customers, stakeholders, and developers in

Brindisi and Kosovo. Delivered projects on time and within budget.

Boosted client satisfaction and retention rate by implementing performance monitoring system. System

displayed status of clients’ supported applications. Completed project early and within $2 million budget.

Clients avoided additional costs associated with outsourcing system development.

Reduced backlog tickets from 3,000 to 50 by establishing help desk activity reports, analyzing reports,

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and recommending process improvements.

Served as CICS (Customer Information Control System) and MVS (Multiple Virtual Storage) systems

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programmer. Installed products, monitored system performance, and achieved 99.9% uptime in 24/7

environment.

Managed staff, including employee selection, scheduling, training, performance reviews, and ongoing

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coaching.

Led planning, development, documentation, and implementation of procedure for support of client’s

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UNIX group. Established system to report status of IMIS (Integrated Management Information System) and

enabled Operations Team to uncover reasons for downtimes; resolved issues to meet SLA (Service Level

Agreement).

EDUCATION

GOLDEN GATE UNIVERSITY, San Francisco, CA

Master of Science: Information Systems

Bachelor of Science: Management

CERTIFICATION & AFFILIATION

Project Management Professional, Project Management Institute

Volunteer Speaker Angel, Project Management Seminar, New Jersey Chapter, Project Management Institute,

5/2009 and 5/2010

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