Customer Service Manager
Resume:
Darnell Corey Mayo
Baltimore, MD 21206
HOME 443-***-****
***********@***.***
OBJECTIVE
To find a rewarding position in the field of business that will allow me to work relentlessly, both independent and on
teams that will improve sales and business growth.
EDUCATION
Morgan State University
Baltimore, MD
Bachelor of Science Degree in Business Administration (May 15, 2010)
EXPERIENCE
CVS Pharmacy, Sales Associate
Baltimore, MD 08/08 - 8/09
• Ensured that customers received outstanding service by providing a friendly environment, which included
greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of
customer service.
• Maintained an awareness of all promotions and advertisements.
• Assisted in floor moves, merchandising, display maintenance, and housekeeping
• Assisted in processing and replenishing merchandise and monitoring floor stock.
• Aided customers in locating merchandise.
• Communicated customer requests to management.
• Assisted in completing price changes within the department.
• Conducted year-end inventory
• Any other tasks as assigned from time to time by any manager.
Circuit City, Project Flow Specialist
Baltimore, MD 09/08-12/08
• Responsible for the day-to-day operations of assigned departments
• Provided quality customer service in-person and through in-bound calls
• Performed departmental inventory audits
• Replenished inventory by contacting vendors for renewal of store products
• Performed special projects as needed
Target Inc., Sales Associate
Baltimore, MD 06/08–07/08
• Ensured that customers received outstanding service by providing a friendly environment, which included
greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of
customer service.
• Maintained an awareness of all promotions and advertisements.
• Assisted in floor moves, merchandising, display maintenance, and housekeeping
• Assisted in processing and replenishing merchandise and monitoring floor stock.
• Aided customers in locating merchandise.
• Communicated customer requests to management.
• Assisted in completing price changes within the department.
• Any other tasks as assigned from time to time by any manager.
Wal-Mart Inc., Sales Associate
Baltimore, MD 09/06 – 05/08
• Ensured that customers received outstanding service by providing a friendly environment, which included
greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of
customer service.
• Maintained an awareness of all promotions and advertisements.
• Assisted in floor moves, merchandising, display maintenance, and housekeeping
• Assisted in processing and replenishing merchandise and monitoring floor stock.
• Aided customers in locating merchandise.
• Communicated customer requests to management.
• Assisted in completing price changes within the department.
• Any other tasks as assigned from time to time by any manager.
• Met specific sales quotas produced by mamagement.
JP Morgan Chase, Assistant to Assistant Branch Manager (INTERNSHIP)
New York, NY 07/06-08/06
• Provided quality customer service via telephone
• Assisted Supervisors with daily reports
• Posted and distributed marketing material to promote upcoming events and activities hosted by JP Morgan
• Completed special projects requested by management
VOLUNTEER EXPERIENCE
Morgan State University Office of Community Service, Student Coordinator
Baltimore, MD 09/05 – 05/06
• Coordinated student activities for KUUMBA, an after school program for inner city youth of Baltimore.
• Performed various office task as needed (faxing, e-mailing, research projects, copies)
• Organized, created, and marketed upcoming events and activities through social networks, mail-ins, and
flyers.
ACQUIRED SKILLS
• Proficient in Microsoft Office: Word, Excel, PowerPoint
• Ability to read, count, and write to accurately complete all documentation
REFERENCES
Upon Request
Contact this candidate