Real Estate Customer Service

Irene Michele Searcy **** Rose Court

Berkeley, Illinois 60163

630-***-**** -cell 708-***-**** - home ********@*****.***

OBJECTIVE: ____________________________________________________________________________________ To find a financial institution that can benefit from my 20 plus years of experience and management.

STRENGTHS:

_____________________________________________________________________1. Deliver high quality work in challenging situations

2. Ability to coordinate and prioritize multiple tasks

3. Enhance team performance by providing clear specific feedback and recognition

4. In-depth knowledge and application of Real Estate Loans

5. Superior communication, orally and in writing

6. Microsoft Word, Scanning, Document imaging, Power Point, Lotus notes

7. Assertive, self-motivated, goal oriented, organized and efficient

EXPERIENCE: ________________________________________________________________________________________ December 1996 Household Retail, Wood dale, IL - March 2009 HSBC, Elmhurst, IL

>Lead Customer Service Analyst/Call Center - 3 years

>New and Seasoned Employee Real Estate Underwriter Trainer - 1 year >Real Estate Secured/Unsecured Real Estate Underwriter Trainer - 1 year >Real Estate Underwriting Unit Manager - 8 years

Key responsibilities:

1. Manager’s immediate assistant

2. Analyzed and resolved customer’s request and billing errors

3. Prepared monthly activity reports for various functions

4. Managed employees’ schedules

5. Completed review of customer applications and credit profiles. Accurately assessed the FICO credit guide and risk scores, to quickly determine the best product for the customer and company

6. Read, analyzed, appraisals, and title commitments

7. Prepared training material for new hired underwriters

8. Conducted new hire interviews

9. Trained to properly calculate numerous sources of income

10. Knowledgeable of and adherence to Federal, State, and local corporate policies and procedures

11. Managed an underwriter staff of 6 -14 employees

12. Training and provided demonstrations to various units and Senior Management

13. Traveled to branch sales offices for product training and explanation

14. Prepared and approval Real Estate closing documentation

15. Conducted annual employee performance reviews

16. Authorized to approve up to $650,000

17. Proficient communication with attorney's, title companies, various lenders

18. Mentored to staff members to increase effectiveness and accuracy

EDUCATION: __________________________________________________________________________________ Triton College - Business Administration

References Upon Request

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