Engineer Maintenance

Renee Paxton

**** ******* ***** ( HILLIARD, OH 43026 ( PHONE: 614-***-**** (

*******@********.**.***

Education

Currently attending Columbus State Community College seeking a Associates

Degree in Computer Information Technology/Information Security.

Professional Experience

Security Engineer, AVP, JPMorganChase 2007 to Present

. Daily tier I and II SiteMinder support to 300 + Treasury & Securities

Service web applications

. Maintenance and configuration changes to existing applications

. Design and creation of new application policies in SiteMinder

. Escalation point for application configuration and troubleshooting

outages

. Track and manage request system and SLAs

. Training of new SiteMinder engineers

. Managing change control over Production environment

. Maintenance of SiteMinder policies, removing unwanted objects and web

agent upgrades

Security Engineer, JPMorganChase 2005 to 2007

. Daily tier 3 support to all JPMC internal web applications

. Maintenance and configuration changes to existing applications

. Design and creation of new application policies in SiteMinder

. Troubleshooting application requirements and outages

. Track and manage request system and SLAs

. Maintenance and upkeep of SiteMinder Policy Servers

. Coordination of large web agent upgrades

LAN ANALYST II, Banc One Corporation 2002 to 2005

. Personal Computer support for Business Banking, HR Staffing, and

Infrastructure Operations

. Software & Hardware Problem Resolution

. Software Installations

. PC Configuration & Installation of Windows 95\98, NT4, W2K, XP, and

Novell Client

. Installation & Configuration of Lotus Notes and VPN remote access

. Basic Network Troubleshooting

. Vendor Engagement

LAN ANALYST II, Banc One Corporation 2001 to 2002

. Regional LAN Administrator/National Project Supervisor for Legacy Bank

One

. Support and troubleshoot Novell Directory Services for over 300 NetWare

4.11 servers and over 30,000 users

. Manage server space with file compression and file restrictions

. Deploy applications to servers and deploy profile applications to users

using ZENworks for Desktops

. Provided new employee training

Certifications

. Certified Novell Administrator, 6.0

. CompTIA Network+ Certification

References furnished upon request.

Contact this candidate