Quality Assurance Manager

STEPHEN McCANN

**** **** ******, *********, **********, 94086 - 408-***-**** (home)

********@**********.*** or http://www.linkedin.com/in/smmccann

CERTIFIED SENIOR QUALITY ASSURANCE MANAGER

More than 15 years experience in all aspects of high technology Quality

Assurance methodologies, manual/automated software, firmware and hardware

test development and execution, including management disciplines.

Successfully built and restructured QA teams utilizing process analysis and

creative problem solving skills. Direct experience with off-shore

management and OEM's. Recognized results-oriented technical team leader,

communicator, and customer advocate.

. Developed and championed cross-functional business and testing

strategies, quality initiatives that assure quality product releases,

requirements and risk analysis, metrics, defect life cycle, process and

continuous improvement, and cost effective resource utilization managing

cost, showing incremental gains in product quality and operational

efficiencies.

. Led the tactical deployment of testing standards across multiple teams in

support of on time release QA/testing projects and activities. Drove

adoption (understanding, use, and leverage) of release management and

testing disciplines (tools/processes) across organizations globally.

TECHNICAL SUMMARY

Server Hardware: NetApp, SUN, SGI, HP, IBM, Amdahl, Fujitsu, Apple

Operating Systems: Windows, Solaris (UNIX), Linux, IRIX, HP-UNIX

Applications: Veritas, Legato, Selenium, SharePoint, Wiki, Baan

ERP, VMware

QA Tools: HP Quality Center, Segue Silk, Mercury WinRunner, Bugzilla

Languages: Firmware, Perl, JavaScript, UNIX shell, HTML, SQL,

Assembler, C

Database Systems: Oracle, MySQL, Microsoft SQL Server, Microsoft

Access

Storage: HBA's, FC Switches, PCI-E, SCSI, FC, SATA, SAS, iSCSI,

SAN, NAS

QA MANAGEMENT

. Experienced in execution of white box and black box testing, including

Requirements, Unit, Functional, Interoperability, System, Stress, Load,

and Performance Characterization.

. Experienced in business disciplines, systems development methodologies,

framework, and quality initiatives such as Agile, SDLC, TQM, Baldrige,

Six Sigma, PLC, ISO and CMMI.

. Hands-on Tools experience with automated testing tools, including

Assembler, C, Perl, SQL, HP Quality Center, Shell Scripts, Segue QA

Partner/Silk, and Selenium.

. Proficient in release management, customer support and sustaining

engineering.

. Experienced in the development of test plans and specs strategy and

testing methodologies.

. Implemented test suites, nightly builds, and smoke testing to ensure

effective quality releases.

. Significant experience managing both Corporate Data Centers and Test

Laboratories including design, conversions, migrations, upgrades, and

platform product rollout.

. Excellent skills and application in Organizational Management, Program

and Project Management methodologies (PMI and Six Sigma - Green Belt and

Kaizen).

. Experienced in mentoring and coaching team members to improve skills and

promote professional growth. In-depth knowledge of Organizational

Development practices.

. Excellent written, oral, and electronic communication working in a

diverse global team environment.

. Sustained cost containment for cross-functional budgets in excess of $10

million dollars.

PROFESSIONAL EXPERIENCE

SMM QA Consulting, Sunnyvale, CA 2009-Present

SMM QA Consulting provides a broad range of training and technical project

management services in the areas of quality assurance, software

development, information systems and technology, and field support

services. Includes PMP boot camp training for Quality Module.

NetApp Inc., Sunnyvale, CA

2007- 2009

Senior Engineering Quality Assurance Manager

Managed Storage, RAID, & HA QA teams that consisted of 37 quality engineers

and managers testing storage OS, software, firmware, and hardware solutions

providing seamless storage management for open network environments.

Locations consisted of Sunnyvale and Pune, India.

. Redeveloped and lead cross-functional teams to execute to plans and

schedules that support multiple storage management software & hardware

project releases and initiatives, including "Lessons Learned" to promote

process institutionalization.

. Integrated automated test strategy, code coverage analysis, and Quality

Center implementation resulting in shorter time to market and 38%

improvement in test coverage.

. Established continuous improvement cycle, training, metrics, processes

and procedures for maintaining high standards of product quality.

. Drove quality improvements by improving requirements definition,

eliminating sources of defects in the design. Championed the use of Root

Cause & Corrective Action (RCCA).

SUN Microsystems Inc., Menlo Park, CA 2000 -

2007

Senior Engineering Quality Assurance Manager

Managed diverse team of 16 quality engineers testing Solaris (UNIX), Sparc

Server, and storage solutions including specialized hardware, software, and

services, providing seamless storage management for open network

environments with 100% retention of team.

. Designed a new walkthrough program that resulted in 17% of defects found

in Development.

. Trained and directed teams to comply and organize cross-functional system

test efforts with Sun's adopted methodology, based on IEEE software

testing standard.

. Formulated new Defect Life Cycle strategy reengineering existing internal

and external testing and audit/inspection processes reducing cycle time

by two months per project.

. Integrated and enhanced Systems Test processes and environments in the

Systems Group for servers, Solaris operating systems, storage arrays and

tape libraries, and software management products.

. Consistently completed multiple projects on schedule for Solaris

operating systems, storage arrays and tape libraries, storage management

products, SCSI and FC HBA's and drivers on Sun's proprietary and open

environment operating systems.

. Facilitated standardization activities for Quality Systems across

business units and partners.

SGI, Mountain View, CA 1999 - 2000

Quality Engineering Senior Manager

Managed diverse team of 12 software quality engineers for Media and Video

Product Lines.

. Project managed divisional Y2K program for business processes and product

lines to ensure corporate compliance requirements were met on schedule

resulting in 0% failure rate.

. Developed and managed processes in Requirements Analysis, Development

Planning, Testing Methodology, and continuous improvement using SEI CMMI.

AMD Corporation, Sunnyvale, CA - Business Process Program Manager

Amdahl Corporation, Sunnyvale, CA - Manager, System Bringup

EDUCATION/ AWARDS/AFFILIATIONS

DM, Doctoral degree - in process ABD, University of Phoenix

MS/CIS & BS/BIS with Honors, University of Phoenix

UCSC Extension Certificates in UNIX System Management &

Administration, UNIX and C Programming, Information Systems Management

IIST Certified Test Manager (CTM) & Certified Software Test Professional

(CSTP)

IEEE Computer Society, IIST, PMI, SSQA, American Management Association

University of Phoenix Outstanding Faculty of the Year - Northern California

Territory

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