Customer Service Life Insurance

Lori A. Smith-Buettner

Experience: August **** - Present

Business Analyst/Evaluator

Self-employed, Independent contractor

Mesa, AZ

Contracted by various companies, or business owners throughout

the U.S., research is performed in relation to the quality of

customer service each business provides and their specific

marketing strategies are evaluated. Private schools, apartment

complexes, home- builders, car dealerships, banking

institutions, technology and retail stores, are some examples

of the type of businesses under evaluation. Arrival at the

business location is unannounced, to insure an objective

assessment of the quality of service the business is

providing. Once the research and evaluation is concluded, a

typed report is submitted to the business owner or contractor,

usually within a 24hour period. These reports help insure that

each business maintains a high level of integrity and meets

the standards and expectations of the business owner.

March 4, 2001 - May 22, 2009

Paraprofessional Specialist

Gilbert Unified School District

Boulder Creek Elementary

Gilbert, Arizona

Seven years was dedicated to the Special Ed/Resource Dept.

working with students, independently and in small groups who

had various learning disabilities. These consisted of

intermediate grade level students, (4th, 5th and 6th) working

in the areas of reading, math and language. The majority of

time was spent in the inclusion classroom setting, conforming

to IEP requirements, in an attempt to keep the student at

grade level. Responsible for daily maintenance of accurate,

confidential records on students progress, later submitted and

used as a reference by the Special Ed team as a resource in

IEP meetings.

Approached a greater challenge during the 2008 -2009 school

year, working in a self-contained classroom with emotionally

handicapped students in grades 4th, 5th and 6th covering all

subject areas. Academic support was given, but the focus was

primarily emotional support. This was known as the COPE

program. Essentially, I was responsible to help facilitate

receptivity of subject matter, by alleviating emotional/mental

anxiety, etc. Working in the COPE program required becoming

certified in CPI (Crisis Prevention Intervention).

Confidential documentation and daily logs were kept,

reflecting student's behavior and academic status.

Aug. 1989 - Oct. 1991

Data Entry/Computer Operator

Valic (Variable Annuity Life Insurance Company)

Atlanta, Georgia

Responsible for daily entry of all new client applications for

401K plans, retirement plans, or other various investment

plans.

Updated current participant's status as well as input new pro-

spective clients. Of primary importance was the maintenance

of accurate records, particularly appointments made between

representatives and clients. Valic dealt only with non-profit

organizations, such as universities and hospitals.

Aug. 1986 - July 1989

Owner - Computerized Astrological Chart and Report Business

Profiles in Astrology

Atlanta, Georgia

Utilized astrological software with PC computer to create 10-25

page individual astrological charts and reports. Included were

transit forecasts, natal interpretations and

synastry/compatibility reports. The information gathered was

comprised from authored computer programs. This was primarily a

mail order type business.

Education: University of Metaphysics

Sedona, Arizona

Dec.30, 2008. Awarded Master's Degree of Metaphysical Science,

M.Msc. (Higher Educational Division of the International

Metaphysical Ministry University System).

June 23, 2008. Awarded Bachelor's Degree of Metaphysical

Science, B.Msc. (Higher Educational Division of the

International Metaphysical Ministry University System).

Gilbert Unified School District

Gilbert, Arizona

May 2002 - May 2008. Several classes taken over the span of many

years, offered through the school district, as required

prerequisites to allow one to continue to work as a Special Ed.

Asst., or a Paraprofessional specialist, in the inclusion or

self-contained classroom environment. A variety of courses were

taken that gave training in special education strategies all

designed to help foster the student with learning disabilities.

Some of these included: Autism, A.D.H.D., L.D., and E.D. The

most recent training was in Nov. 2008, CPI (crisis prevention

intervention) for students with emotional disabilities. CPR and

First Aid were required yearly.

Cedar Valley College

Lancaster, Texas

2001- Fall/Winter and Summer Semester: Completed Computer

Literacy, Web Design and The Internet courses.

Learning Tree University

Thousand Oaks, California

1994 - Several courses taken, majoring in Interior Design.

*Job Performance Appraisal and references available upon

request.

Cell: 480-***-****

Home: 480-***-****

Email: *********@*****.***

Contact this candidate