Manager Case

Professional Experience

March **** - July **** Supervisor Case Manager

Behavioral Intervention CRC, Perth Amboy, NJ

Certificates: Moral Reconation Therapy (MRT), Level Service Inventory-

Revised (LSI-R), including

Subject Matter Expert, Alcohol, Specialist Inventory (ASI), Gang

Prevention/Intervention, Anger

Management, Life Skills/Decision Making

Joined as a Client Specialist and have recorded an exceptional growth rate

to a Supervisor Case Manager.

Responsibilities:

. Performed interventions for up to 5 groups of at least 15 clients each

day including individual and group lectures which consisted of

didactic presentations

. Complied, measured and allocated LSI-R and ASI assessments for new

clients

. Prepared distributed and retrieved samples of drug and urine tests

. Preparation and distribution of circulated monthly discharge reports

to parole officers

. Received and followed up on at least 30 client referrals each day

including meeting with inmates, providing counseling for life issues

or facility problems, selection of appropriate program activities,

preparation of class presentations, case conferences and treatment

plan reviews

. Prepared, processed, and distributed corporate billing

. Interpreted and implemented corporate programs, policy and procedures

. Drafted and submitted proposals to clients, updated clients on budget

issues

. Performed emergency counseling for clients as needed

. Reviewed individual service plans, conducted risk/needs assessments

and wrote progress reports on a regular basis in compliance with

contractual obligations

Client Specialist

Responsibilities:

. Developed, implemented and coordinated case management and individual

service plans for clients in conformance with state and federal

regulations and program requirements

. Developed and maintained accurate and complete case records for

clients from entry to release

Conducts intake interview and orientation session with each assigned

within contractual timeframes

. Provided clients with a list of community resources including, but not

limited to, transportation, medical, educational, financial, legal,

religious and other social adjustment or facilitative resources.

Identifies and coordinates services as required

. Reported on program violations in a timely manner using established

reporting parameters

. Conducted workplace visits to verify clients' employment in compliance

with contractual obligations

June 2004 - October 2005 Executive Assistant to the CEO

Trophy Trucks and Bodies, Jersey City, NJ

Responsibilities:

. Liaised with other agencies, organizations and groups

. Assigned and monitored clerical and secretarial functions

. Oriented and trained employees

. Ensured filing systems are maintained and up to date

. Planed and implemented office systems, layout and equipment

procurement

. Assisted in resolving problems related to the day-to-day operations of

the office

. Reviewed, reconciled, and evaluated monthly ledgers and budgets for

unit accounts

. Coordinated and maintained sick and annual leave documents, travel

reimbursements, purchasing documents and employment documents for

staff

. Performed office and administrative duties such as managing and

distributing incoming telephone calls, receiving and directing

visitors, word processing, filing, faxing data entry, and many others

as necessary

August 1997 - June 2004 Cargo Agent

Continental Airlines, Port Newark, NJ

Responsibilities:

. Assembled and routed over 500 inbound and outbound air freight and

cargo each day according to destination,

. Received income customer inquiries and orders

. Prepared manifests, notified shippers of delays, arranged for freight

and cargo pick up, itemized freight bills and accepted case, debit and

credit card payments

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Education

Seton Hall University - South Orange, NJ

Bachelors of Arts & Science 1997 - Specialization in Child Psychology

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Skills

. Effective verbal and written communication skills with employees,

community contacts, government officials and Participants

. Ability to interpret and articulate rules, orders, instructions and

materials

. Ability to compile, analyze, interpret, and present reports,

statements and projections

. Ability to maintain self-control in stressful situations, such as

interpersonal confrontations or emergencies. Ability to defuse hostile

or unstable situations

. Strong interpersonal and communication skills to effectively work with

a wide range of constituencies in a diverse community

. MS Operating Systems, Win XP & ME 2000, Lotus Notes

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