Customer Service Manager

Jay David

Conservatory Drive Ladera Ranch, CA *2694 (714)

***-**** **********@***.***

PROFILE

Extensive background in the Human Resources: Coordinator/Generalist field

and healthcare recruiting. Effective facilitator with keen analytical

skills; coordinate tasks and resolve problems with quality standards.

Knowledge of current management principles; excellent interpersonal and

communication skills; cultivate productive relationship by working

effectively with healthcare professionals at all levels. Proven record of

flexibility and adaptability to any assignment or position.

PROFESSIONAL EXPERIENCE

AHR Pharmacy Solutions. Mission Viejo California 04/07- 07/10

Employment Coordinator/Recruiting Manager

. Employment Coordinator for AHR's Western Division for 3 and half years.

. Responsible for hiring, interviewing, orientation and processing new

employees.

. Worked as a Human Resource Generalist/Coordinator to keep employees files

in compliance.

. Trained in E-Verify Homeland Security, SS Verification, OIG, EPLS, HIPPA,

JACHO and OSHA

. Researched, analyzed, negotiated compensation and salary.

. Knowledge of CA state law regulation.

. Audit employees files based on clients request.

. Trained and held orientation for new recruiters.

. Prepared candidates for their interviews

. Help candidate build their resumes

. Maintained employee's files and credentials.

. Set up medical, dental, vision, 401k benefits for new and existing

employees.

. Ran background, drug-test, reference checks, for all new hires.

. Also experienced in: TSS, Peopleclick, Abso, Quest and ACT systems.

. Created job postings for company's website, monster, careerbuilder,, and

other job boards.

. Set up marketing projects: advertising campaigns, direct mail, email

blast.

. Front man for career fairs and pharmacy association events.

. Excellent results from 2009 and 2010 American Pharmacist Association

Convention.

. Recruited for hospitals, long-term care, retail, mail order and closed

door pharmacies.

. Recruited for management and staff pharmacist positions.

. Assisted pharmacist to process license reciprocation.

. Excellent administrative and customer service skills.

. Works well with no supervision.

. Maintained a high quality of work during stressful situations.

. Great team player.

123 Loan-02/06 - 02/07

Loan Officer

. Cold called 80-100 potential borrowers.

. Created rapport with clients and bank representatives.

. Ran credit checks from all 3 credit bureaus.

. Educated clients on loan programs that 123 had to offer.

. Set appraisal for borrowers home. Ensured loan documents were complete.

. Submitted loan approvals to Operations managers and bank reps.

. Guided new loan officers about company's policies and procedures.

. Mentored incoming hires. Farmed numbers for potential borrowers.

. Worked with team members to create new ideas to sell products.

Rite-Aid/Sav-On Pharmacy-08/00-01/2006

Pharmacy Technician Supervisor

. Trained new clerks and pharmacy technicians with all aspects of the

pharmacy.

. Assisted pharmacy manager with CII/controlled substance inventory audit.

. Contacted Dr's for new prescriptions and refill authorization.

. Entered new prescription and refill request.

. Reviewed patient profile for allergies and potential drug interactions

before dispensing.

. Monitored patients records for indications of drug abuse or misuse.

. Compounded and mix medications . Resolved all customer complaints and

insurance problems.

. Traveled to other pharmacies when help is needed.

. Worked with workman's comp and Medicare.

. Learned drug formularies for several insurance companies.

. Recruited technicians to travel to other locations.

. Proven record of great customer service.

Education:

Irvine Valley College Biology Major 2001-2004

Sav-On Pharmacy Technician Program: CA Pharmacy Technician License# 43422

Fluent in Tagalog

Software:

MS Word, MS Excel, MS Office, Outlook, Lotus notes, ACT, TSS, Quest, and

ABSO

References: available upon request

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