Customer Service Management
Resume:
D ion Mitchell
West Hollywood,CA 90046
Email:*************@*****.***
OBJECTIVE
To obtain a position where my dedication, experience and energy will add value and create positive
results.
SKILLS PROFILE
Ability to work as a team player
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Knowledge of and experience with e filing, case terminal digit and scanning system
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Excellent filing and organizational skills
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Experience in handling confidential paperwork
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Ability to take accurate phone messages and deliver messages promptly
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Good customer service background
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EMPLOYMENT HISTORY
Event Services Supervisor 09/01/2004
10/08/2009
KODAK Theatre, Hollywood,CA
Supervised a staff of 4 6.
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Generated supervisor and incident reports daily, assisted guests with seating and questions.
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Resolved any issues or concerns pertaining to guest complaints, handled all difficult ticketing issues
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that arise during each show.
Presented rules and regulations to staff for each show, notified staff to schedule for events.
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Escorted all event talent to backstage areas, monitored stage left doors.
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Records Management Clerk 09/25/2008
01/23/2009
E! Networks/Comcast Entertainment Group, Los Angeles,CA
Handled all staff requests, completed daily reports for records.
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Retrieved company files from outside storage, labeled and boxed for departure.
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Resolved any issues concerning the records management system by performing daily quality
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control.
Imputed files into electronic records management system daily
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Answered all emails, calls for file and case inquires and requests.
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12/01/1998
Records/Scanning Clerk
03/28/2008
U NITED STATES DISTRICT COURT, Los Angeles, CA
Assisted the Records public window in retrieving civil and criminal files.
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Provided heavy telephone and customer service.
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Certified and copied all requested documents from staff, federal agencies and public.
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Scanned all criminal and civil documents for judicial staff, communicated to the public and federal
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staff via email through correspondence section.
Distributed inter office and outside mail to various court departments.
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EDUCATION: GRAMBLING STATE UNIVERSITY GRAMBLING,LA
08/19/1994 12/1997
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