Manager Sales

WILLIAM K. MURPHY, PMP

** ****** *****, ********** *******, NJ 08889 ? 908-***-**** ?

********@***.***

SUMMARY

Solutions oriented certified Project Management Professional. Demonstrated

success in reengineering processes across functional businesses area to

maximize efficiency and productivity of associates. Background includes

program and project management of large-scale IT systems. Led numerous

teams in working with various Systems Development Life Cycle (SDLC)

methodologies to ensure that objectives are accomplished in accordance with

outlined priorities.

. Conflict Resolution

. Managing Metrics

. Global Experience

. Problem Solving

. Influencing

. Leadership Assessment & Coaching

. Negotiations

. Decision Making

. Strategic Thinking

SIGNIFICANT ACCOMPLISHMENTS

. Led a cross functional team to identify and document business and process

improvements that resulted in a decrease in the manual effort of creating

orders by 80%.

. Managing a budget of $1M, orchestrated activities from initiation to

implementation using release management techniques between multiple

groups (development, quality assurance, and users).

. Created interfacing agreements with European distributors for gathering

and delivering invoices in multiple languages and currencies.

. Pioneered the concept of process management in the billing arena to

support the ISO standards. This was used as the prototype for other

outbound processes. Resulted in reducing the delivery cycle from 22 days

to 12 days in 9 months.

. Improved productivity by 14% and accuracy of invoices by 1.5% in less

than six months. Reduced the 60 days outstanding collectibles to less

than 12% by identifying, comparing and reporting on the metrics to

accurately measure performance and uncover process breakdowns.

. Increased closed sales by 25% by redefining the Roll Call Rules process

for closed sales.

. Reengineered the billing and collections departments while managing 2

supervisors and 15-20 associates to maximize the efficiency of each of

the associates by 40%.

. Assigned roles based on career development and project managed the

creation of a new curriculum for wireline and wireless courses

resulting in a 60% increase in revenue.

. Produced and conducted operational readiness surveys to identify and

developed actions plans to close gaps in the knowledge and amount of

resources to support the change of new processes.

. Introduced a tool to other members of the team to maintain change

requests in contracts reducing the number of billing errors by 42%.

. Provided high-level estimates with recommendations for combining offers.

Resulted in a 63% increase in number of offers processed.

. Constructed an automated process that identified complex components and

pricing structures to support the numerous international ventures.

Identified and obtained the necessary resources and hardware to achieve

the production of all deliverables working on two continents.

. Designed and presented a comprehensive training curriculum to train-the-

trainer.

William K. Murphy, PMP Page 2

PROFESSIONAL EXPERIENCE

ADP - New Jersey 2001-2010

Project (PMO)/Account Manager

Led the process of creating a sales automation tool (eOrder/Salesforce) for

the entire Business Unit.

Sales Operations/Graphics Communications Director

Streamlined administrative processes for brokerage group with emphasis on

Investment Companies. Directed the efforts of the Billing and Collections

department for Graphics while ensuring monthly financials were attained.

EUREKAGGN - New York 2000-2001

Director of Billing Operations

Built and led a team of 8-15 professional analysts handling yearly

revenue of over $30M for this telecom company.

THE BILLING COLLEGE - New Jersey 1998-2000

Vice President, Client Services

Coached, recruited, interviewed, hired, trained and scheduled 6-8 qualified

instructors based on needs of US, Europe and Asia clients. Led the program

efforts to edit and create a directory of services publications.

Coordinated marketing opportunities, media events and trade shows.

AT&T - New Jersey 1979-1998

District Manager, Change Management

Directed a staff of 10 -12 in coordinating the operational and site

readiness of over 16 departments in 5 states to support the successful

implementation of a universal platform for the customer to cash process.

Manager, Contract & Offer, Concept & Feasibility

Analyzed existing capabilities and new service descriptions for a Business

Integration team to be included in the creation of a new process and

system.

Business Solutions Manager

Program managed the development of solutions for over 100 Outsourcing

clients.

Implementation Manager, (International Position in Sweden)

Directed the implementation of an international operations organization to

support large European business customers. Invoices were created in 11

different languages and in 9 different currencies.

Process Manager

Managed a cross-functional Process Management Operational Team consisting

of 35 members representing 4 levels of management.

COMPUTER SKILLS

MS Office (Word, Excel, PowerPoint, Project, Visio), Salesforce, TeamTrack,

SDLC, Groove

EDUCATION & PROFESSIONAL CERTIFICATION

MA Administration/Supervision Degree - Kean University, NJ

BS Math/Education Degree - Seton Hall University, NJ

PMP Project Management Professional - Certified through Project Management

Institute (PMI)

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