Project Manager Management

John J. Thompson

* ********* *****, **********, ** 11743 . 508-***-**** .

*************@******.***

PROFESSIONAL SUMMARY

Accomplished and talented senior/executive manager with diverse leadership

expertise in information and technology management, engagement management,

product development, professional services and overall business operations

in the private, non-profit and public sectors. Career history of

orchestrating business unit transformations to successfully meet near-term

goals and improve mission critical processes. Dedicated, results-oriented

and ethical in meeting, often exceeding internal and client's expectations.

QUALIFICATION of SKILLS

Experienced with industry leading Fortune 500 corporations in

financial, healthcare, pharmaceutical, insurance, banking and high-

tech

Functional and skilled in dealing with both hierarchal and matrix

organizations

Strategic planning, tactical implementation and budget forecasting in

various industries

> Progressively nurtured new business opportunities while adapting to

market needs

> Concurrency of multiple client engagements and multiple locations

> Communication and presentations to attain and maintain C-

level/executive buy-in & approval

> Customized development of project and program plans which detailed

scope, risk, timeline, budget, resource allocation, deliverables and

QA in accordance with corporate methodologies

> Adept in business analysis and problem solving along the entire system

development life-cycle

> Hands-on facilitation of organizational and project assessments

including risk and compliancy

> Staff recruitment, training, mentoring and performance evaluation of

technicians and managers

> Established criteria for selection and procurement of outsourced

solutions

> Facilitated final negotiations of vendor services, service level

agreements and product delivery

EMPLOYMENT HISTORY

Sonland Company, USA 1984-Present

Independent Consultant, Managing Partner, Sr. Program/Project Manager

A technical and managerial outsource solutions firm specializing in

business process improvements, product enhancements and customization of

software application systems. Client initiatives included the management

of system enhancements to meet Federal, State and local compliancy,

development of customized products in that financial/banking industries,

and implementation of several business process improvements. Clients

include: State Street Bank and Trust, Allmerica Financial, ABN-AMRO,

Fleet/BayBanks, FNH, Citizens Bank, and CitiBank.

EDUCATION and AFFILIATIONS

MS, Management Information Systems, Boston University, 1986

BS, Major: Computer Science, Minor: Economics, SUNY at Oswego, 1977

Mastering Project Management Certification Villanova University, 2002

Organizations: Project Management Institute (PMI), United Way, Tandem User

Group (TUG), IEEE

Published Articles: PROCESSOR "Keeping IT Projects On Track" - Proper

Planning & Communication Can Help Sidestep Project Snags, June 27, 2008,

Vol. 30, Issue 26

CLIENT ENGAGEMENT LIST:

Citizens Bank (Royal Bank of Scotland), Cranston, RI

Project Manager for the acquisition of a competitor's Commercial Cash

Management Unit and integration of web-based, Cash Management application.

Allmerica Financial, Worcester, MA

Business Process Consultant to augment Call Center technology by

increasing capacity (four fold), developing enterprise-wide Y2K Business

Continuity Plan and facilitating the training of 400 employees across

multiple departments, including Variable Annuities and P&L.

State Street Bank and Trust Company, Boston, MA

Project Manager for multiple enhancements and operational reengineering of

NAVigator, the proprietary Net Asset Value application that processed over

85 percent of custodial Mutual Funds in the United States. Liaison for six

internal back-end Host systems interfacing to new corporate initiative

(Prime Meridian, CHIPS, ACH, SWIFT, HOGAN, several Tandem applications)

ABN-AMRO (Bank of the Netherlands), Chicago, IL

Sr. Architect/Programmer to implemented new middleware solution for

Message Transfers and a Client/Server solution for domestic and

international Wire Transfers.

First NH Bank (Bank of Ireland), Hooksett, NH

Tandem Specialist to upgrade transaction-based operating system and ATM

application. ATM Network Host was largest in southern New Hampshire. When

completed this version exceeded the functionality offered by networks

including NYCE and CIRRUS. Resolved data security issues detected by Audit

and Control Unit. Interim ATM Operations Data Center Manager.

Fleet/BayBanks (currently Bank of America), Waltham, MA

Sr. Software Consultant/Programmer for ongoing operational ATM

enhancements and development of the first multilingual ATM, stamp

dispensing, account linkage and card retention/expiration system.

Citibank, New Castle, DE

Tandem Operational Manager for Cash Management Division, facilitated

system upgrades, program enhancements and data center conversions.

District Council 37, New York City, New York

Sr. Consultant/Enterprise Project Manager to provide guidance,

prioritization, and expertise in implementing an enterprise-wide

Electronic Document Management System (EDMS). Facilitated the vendor

selection criteria and evaluation, contributed to several contractual

agreement sections, established pilot program strategy, prepared over 50

vertical project timelines in accordance with industry standard SDLC

Model, presented project status to key stakeholders/executive management,

hired outside consultants to augment staff deficiencies, served as client

vendor liaison, and participated in budgetary review processes. EDMS will

transition over 700 employees to an improved workflow process.

National Grid - KeySpan, New York/Massachusetts

Sr. Consultant to provide independent assessments, evaluations and

analysis for over 100 Integration Initiatives within US Gas Division.

Participated in the development of division-specific PMO. Established

metrics for on-going monitoring and control analysis.

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