Customer Service Management

CHRISTA G. MILES

**** ***** ******* *****, ********* KY 40515

502-***-**** *******.****.*****@*****.***

EDUCATION

Sullivan University, Lexington, Kentucky.

Bachelors of Science Business Administration, GPA 3.5 Expected

Graduation Date: September 2011

Associates of Science Business Management, GPA 3.6

June 2010

Related Courses and Skills

. Business Organization and Management / Small Business Management

. Human Resource Fundamentals

. Spreadsheet Applications/ Word Processing

. Principles of Management / Professional Development

. Principles of Accounting I, II, and III

. Basic Supervision

EXPERIENCE

Communicare, Elizabethtown, KY

Respite Provider March 2010-

Present

. Provide respite care for handicap individuals when their adult foster

care needs it

. Take them out into the community and work on their own specific goals

and strategies

Secretary Elizabethtown, KY August 2009-

March 2010

. Responsible for phones

. Maintained all faxed and copied documents

. Oversaw mail room

. Filed all required paperwork

. Keyed in billing into AS400 computerized billing system

. Greeted all visitors and provided excellent customer service to assist

them with their needs.

Residential Assistant Bardstown, KY June

2007-August 2009

. Assisted intellectually disabled individuals with their daily living

needs

. Cooked and cleaned

. Dispensed medication

. Provided transportation,

. Kept daily records of all activities done

. Responsible for the bi-weekly billing

. Filed

Bluegrass Packaging, Bardstown, KY

Supervisor March 2000-June

2007

. Oversaw machine operations

. Created scheduling for employees as well as schedules for machine

production

. Shipping and receiving

. Provided excellent customer service

QUALIFICATIONS

o Proficient in Word, Excel, PowerPoint, and Outlook

o Access data entry/ Multi line telephones

o First Aid and CPR certification, 2010

o Skilled in multi tasking, flexible, and organized

o Practical experience with office equipment such as fax and copy

machines

Contact this candidate