Customer Service Technician

Michael Gene Stutterheim

*** *** **. *****, ** **517

Home: 785-***-**** Cell: 785-***-****

************@***.***

Summary

Serves as an Information Technology (IT) Specialist and assists the organization's user

community in optimizing its automation capabilities in Local Area Network multi-platform

environment. Efforts primarily deal with systems administration of wide area network

and/or local area networks (LAN), and in the maintenance and use of personal

computers and servers along with the desktop applications that are supported. Serves

as one of the primary sources of technical information and support on the evaluation,

installation, acquisition and use of PC hardware and software to accomplish assigned

functions. In this capacity installs, upgrades, and gives technical support on use of PC

and LAN IT hardware/software. Serves as a customer service point of contact for

immediate assistance and problem resolution. Assists end-users in the selection,

installation.

Education

B.S. Information Networking and Telecommunications

Fort Hays State University, Hays, Kansas

Certified - Cox High Speed Internet

Cox Training Center, Wichita, Kansas

Certified - Cox Home Networking

Cox Training Center, Wichita, Kansas

Microcomputer Repair and Upgrade, A+ Certification

Barton County Community College-Online

Certified - VoIP Telephony Technician

Cox Training Center, Wichita, Kansas

Career History & Accomplishments

Universal Home Technician, Cox Communications. May 2009 to Present

Install Data, Voice and Digital Cable and High Definition service. Displays knowledge of all Cable

receivers and all Cable modems as well as Telephony EMTA's. Installs computer networks for the

Home, and configures all routers for wireless encryption. Also sets up all phone service to work with

emta and displays understanding of telephony wiring and ethernet cat5 wiring

Transport Data Technician, Cox Communications. Feb 2008 to May 2009

Worked on Headend equipment, i.e.Microwave radios carrying ip video, data. Also experience in High

Definition Video and receiving and transmitting radios. Rockwell MAR radios, Alcatel-Lucent MDR-

8000 and MXC-9500 radios. Understanding of electrical and CAT5 cable installation, network setup

and computer hardware/software. Ability to work under pressure and changing weather conditions.

Field Network Technician, Cox Communications. Sept 2006 to Feb 2008

Repair Mainline Cable, Cut in Taps for new and existing Feeder Cable. Locate Mainline Cable and

Fiber for Construction, and Kansas One Call. Maintain plant integrity and assist with signal leakage.

Maintain Return in Nodes, and various amps to insure 99.999% Network reliability to insure VoIP and

Internet QoS.

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