Human Resources Customer Service

Kimberly A. Lindquist Page *

Kimberly A. Lindquist

**** * ******** *** *****: 513-***-****

Cincinnati, OH 45209 ********@*****.***

HUMAN RESOURCES GENERALIST

Human Resources Professional who is an analytical thinker with an attention to detail and the ability to problem solve with: (a)

Demonstrated experience in working effectively and efficiently with all levels of employees from line level to upper level

executives, (b) Experience ranging from total rewards programs to recruiting in a corporate environment, and (c) Solid knowledge

of benefits administration and multi state labor laws.

Knowledge Areas

Employment Laws Health and Wellness Employee Relations

Payroll Administration Compensation & Benefits Training

Employee Recognition Performance Management EEO, FMLA, COBRA,

ARRA

Professional Experience

UNIFUND – Cincinnati, OH

Financial services company specializing in the purchase, sale, and management of underperforming and distressed consumer

receivables with employees in financial, sales, administrative, technical, and legal disciplines

Human Resources Generalist – January 2008 to Present

Assist the Human Resources Manager in direction of human resources function accountable for 3 operating companies

with corporate presence in Ohio and up to 9 sales locations throughout the United States

Manages full responsibility for payroll administration

Handle all company compensation information discreetly and confidentially

Process payroll utilizing Paycor software for two operating companies

Maintain complete and accurate documentation and back up for each payroll

Foster positive employee relations

Development and communication of employee policies and human resources procedures

Address concerns and conduct investigations to resolve matters relating to appropriate behaviors and employee

issues at the staff level

Foster maximum balance between employees’ confidentiality and company policies

Education of employees on their responsibilities and company contributions regarding benefits

Manage and support HR administrative duties

Conduct new hire orientation for incoming employees

Maintain employee paperwork and conduct periodic HR audits to ensure file completion

Active participant in decision making process for medical, dental, FSA, EAP, disability and life insurance

Involved during the transition between insurance carriers including communications to employees and answering

questions

Directs benefits administration and act as fiduciary for 401(k) plan

FMLA administration, processing and tracking including meeting with employees and managing paperwork

Ensure accuracy of billing and perform quarterly audits to verify employee coverage

Assist with staffing strategies to achieve organizational requirements and objectives

Work with hiring manager to complete competencies, position requirements and responsibilities of job

descriptions

Determine approaches for identifying, recruiting and evaluating ideal candidates

Develop relationships with agencies to fulfill temporary and long term staffing objectives

Human Resources Assistant November 2006 –December 2007

Functioned as assistant to Human Resources manager in day to day department responsibilities

Conducted criminal background, credit and reference checks on new hires

Kimberly A. Lindquist Page 2

Worked with staffing agencies to fill open positions with temporary and temp to hire staff

Scheduled interviews for candidates and coordinate calendars through Microsoft Outlook

Projects/Accomplishments:

Manage and facilitate annual training for employees to maintain compliance with FDCPA and FCRA

Researched and implemented annual health screening on site

Encouraged employee awareness of benefit, obtained 40% employee participation

Ensured HIPAA compliance to maintain confidentiality of employee information

Negotiated reduced shipping rates resulting in an average annual savings of $25,000

Reduced office supply costs by using controls to oversee purchases and substituting with economical products when

available

Research and implementation of the Ohio Smoking Ban in the Workplace

Manage employee recognition awards for monthly contests

Hand Industries DBA AvShop – Warsaw, IN

On line pilot supply web store providing products and services to private pilots and instructors

Customer Service Specialist – June 2002 – February 2006

Provided customer support at on site call center

Answered incoming emails to resolve customer complaints and shipping issues

Assisted in the shipping department through pulling merchandise and preparing packages

Helped maintain inventory control by ensuring product was in the correct location and assisted in inventory counts

Managed return system and processed incoming packages to ensure inventory was received and returned to stock or

returned to vendor as necessary

Worked with the VP of Marketing in the creation of website copy and preparing product images for the website

The Buckle, Inc – Indianapolis, IN

Retail store specializing in name brand fashion

Retail Store Manager – May 2000 – February 2002

Responsible for day to day store operations including customer service and merchandising

Recruited, interviewed and made all hiring decisions to staff store

Conducted new hire orientation including benefits overview, training on company policies and educating on loss

prevention

Compliance with labor laws and maintenance work permits

Managed up to 30 employees including scheduling and training of the sale process

Oversaw inventory control within receiving merchandise and annual inventory counts

Loss prevention and reporting to limit theft internally, externally and through paperwork controls

Store Team Lead – August 1999 – May 2000

Assisted in day to day store operations including customer service and merchandising

Responsible for opening and closing store including balancing the till and preparing the deposit

Assisted in training of new employees and continual training of all staff

Aided the store manager in recruiting, reference checks and interviewing of candidates

Education

B.S. Organizational Leadership and Supervision, Concentrating in Human Resources Management – May 2006

PURDUE UNIVERSITY, FORT WAYNE, IN

Kimberly A. Lindquist Page 2

Professional Activities

Professional Training: ADA, COBRA, FMLA, EEO, and Labor Relations Training; Partner with EEOC; Meet the Workplace

Challenge of the 21st Century, EEOC.

Contact this candidate