Customer Service Sales
Resume:
MELODYE ORTIZ
Mesquite, TX 75181 *****.*****@*********.*** 469-***-****
_____________________________________________________________________________________
OBJECTIVE
To use my skills in the best possible way for achieving the company’s goals.
QUALIFICATEIONS
Over 20 years of results oriented experience in administrative support. Skills and
experience including.:
Order Processing Accounts Receivables and Accounts Payables
Payment Posting Computer Proficient Microsoft Office
Invoicing Insurance Claim Processing
Inventory Control Putting together Quotes
Filing Customer Service
ACCOMPLISHMENTS
Received the Hawk award at Dionex Corp. for second highest dollars in sales orders.
Received Presidents Award Honorable mention for savings in warehousing spare parts.
Designed and implemented a filing system for a Sales and Service department.
Worked on implementation and development of a new warranty system and billing
system.
Trained other personnel on how to use new procedures.
Maintained 94% average quality score.
PROFESSIONAL EXPERIENCE
Time Warner Cable, Inc. 2009- Present
Billing Agent
Answer inbound calls concerning billing issues.
Process payments for customers.
Up sale other products and services.
Set up appointments for installations and trouble calls.
Safeguard Business Systems, Inc. 2007-2009
Distributor Service Agent
Input quotes for distributors .
Input orders for business checks and other business forms.
Print and fax reports to distributors.
Maintain filing system.
Home Depot 2006-2007
Order Writer
Write orders and quotes for customers and contractors for will call and delivery
for multiple stores.
Act as internal resource, supplying product or project application expertise.
Suggest related items, sale entire project.
Intracorp, Inc. 2003-2006
Indexing Clerk
Check ICD9 codes on Workman Comp claims to make sure the are in agreement
with what is on the claim submitted.
Make sure that jurisdiction adjuster number and claim number is on the claim.
Send questionable claims to adjuster.
Help prep documents for scanning into data base.
Help train other indexers.
Perform quality control for other indexers
Regulus, Inc. 2002-2003
Payment Processor
Balanced payments made to American Express.
Prepared checks for imaging machine
Prepared checks for transport to the bank.
Posted payments electronically and entered payments into
the system.
World Com/MCI, Inc. 2000-2002
Frame Relay Provisioner
Helped build telecommunication circuits and PVC for frame relay orders.
Used MCI (VDDS) Virtual Data Delivery System and SQL scripts to process
orders.
Provided call center support for internal and external users.
Worked on project to free up capacity on circuits.
Updated tables and helped maintain data integrity using SQL scripts.
Prepared circuits and PVC for implementation.
EDUCATION
Memphis State University 56 hours Business Administration
Nashville State Technical Certificate in Computer Operations
Baylor Continuing Education Certificate in Client/Server
Technology
CCI Training Center, Inc. Certificate in Medical Billing and Coding
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