Software Management
Resume:
Kevin Polasko
***** ******* **** **** ** . North Olmsted, Ohio 44070
Phone 440-***-**** . E-mail ablu77@r.postjobfree.com
Summary
Systems Administrator/Consultant with 5 years of hands on experience,
providing internal and external help desk support and remote assistance on
software and hardware. Maintained Dell server, switches, and power
management at data center location. A broad understanding of PC hardware
and software, converting operating systems from windows XP Professional to
Windows Vista and Windows 7. Upgrading PC Peripherals to the latest
technology to meet the needs of demanding software and operating system
changes.
EDUCATION
[11/2003 to 11/2005] ITT Technical Institute, Ohio
Associate of Applied Science Degree in Computer Network Systems
Certificate of Achievement in honors
[9/2000 to 6/2002] Lakewood Vocational, Ohio
Electronics Certification
CERTIFICATIONS
. Certified network cabling specialist ( C Tech )
. Onbase System Administrator Certified
. A+ Certification in progress
WORK EXPERENCE
Sperre Technologies
IT solutions provider that specializing in Microsoft Operating Systems &
Applications, Networks and Internet Security.
Consultant [9/2009 to Present]
Responsible for customer support and service, pc builds and user account
maintenance. Monitoring Customers infrastructure using Service Management
software. Maintaining software and hardware quotes, contract renewals
through Dell SMB Gold Division.
. Travel to customer sites tending to server upgrades and PC diagnostics.
. Manage and maintain server software such as Symantec backup, Windows
Terminal Server, Hyper V, Exchange 2003 and 2007, Active Directory.
. Make recommendations for new software and hardware peripherals.
. Track customer assist's using helpdesk ticketing system.
Polasko, Kevin Page
2
Pharmacy Management Group
A long term care provider of first class pharmaceutical care with a 130 end
user base supporting nursing home and assisted living facilities.
Systems Administrator [10/2005 to 7/2009]
Responsible for managing server maintenance and end user setup.
Maintaining phone system and vendor ISDN PRI contract renewals for 3
pharmacies. Traveled to satellite pharmacies to support end user PC
hardware and server integrity. Managed Web jet Admin for 20 laser jet
printers, to update firm ware, drivers and monitor toner levels.
Prevented detected and removed viruses and blocked spam using Sophos
antivirus.
. Upgraded Blackberry professional server to Enterprise edition for 20+
users, also managing license's and account status with Research in motion.
. Project managed ISDN PRI phone vendor conversions that resulted in
$1000.00 a month savings in long distance charges.
. Created Right fax redundancy for incoming electronic faxes, using
"Custom Location Alternate Routing" (CLAR) from AT&T.
. Setup an auto toner LaserJet reordering system using MCPC FM Audit fleet
management.
. Setup and deploy Tablet PC's with EMAR, and Point Click Care software.
INTERNSHIP
Litigation Management
Provides comprehensive medical information for the defense of claims,
individual lawsuits, mass torts or class actions where health, illness or
injury is an issue.
Help Desk Support [4/2005 to 10/2005]
Responsible for end user helpdesk calls using help desk software to
report issues to IT department managers. Set up and maintain
meetings via the internet using software like go to my pc and Cisco
Meet Me. Setup and deploy new Dell desktop PC's, with dual screen
monitors. Learn to handle help tickets and end user phone calls.
Beta tested helpdesk software changes.
. Developed the proper communication skills to update developers and
Network Administrators of end user problems.
. Executed real time desktop sharing with phone conferencing. Eliminated
the need for people to travel and meet on site.
. Saved many man hours using Symantec Ghost Solution suite, imaging 60 +
PC's, across a 3 story building. Constructed dual screen monitor stands
for multi screen applications increasing productivity.
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