Customer Service Manager

Stephanie J. Stevens

**** ***** ********* ***** ** 10457 347-***-**** **********@*****.***

QUALIFICATIONS:

Office manager and administrative support professional experienced in fast-paced environments, with strong

organization, technical, and interpersonal skills. Trustworthy and ethical, committed to superior customer service.

Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing

projects; well organized, and able to multi-tasks effectively. Capabilities include:

Customer Service & Relations Logistical Support Project Management

Accounts Payables/Receivables Excellent Writing Skills Computer Operations

EXPERIENCE:

Office Manager – for Director of Architecture & Engineering Department April 2004 – June 2010

New York City School Construction Authority (NYCSCA), Long Island City, NY

Managed the assignement of AutoCAD Submissions to departmental staff.

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Managed submittal completion with School Construction Authority (SCA) and consultants.

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Managed & coordinated seminars, conferences, meeting schedules between SCA, consultants, and vendors.

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Trained new administrative employees in office procedures, including purchase requisitions, and office

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supplies.

Maintained & tracked all inhouse work assignments on various schools.

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Managed, developed, and manintained information network between the DOE, SCA, and outside agencies.

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Maintained financial files including expense reimbursements.

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Facilitated purchase requisitions for departmental suplies, employee licenses, subscriptions and memberships.

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Prepared and maintained database that tracks performance evaluations of departmental staff.

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Resolved customer service inquiries regarding account payables and payment authorizations regarding

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AutoCAD Submissions.

Created and maintained daily, weekly, and monthly reports to ensure accurate and up-to-the-minute tracking

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of documentations and AutoCAD submissions.

Co-organizor of special events and cultural affairs with Human Recources Dept.

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Executive Assistant to Director for Student Support and Services. Oct 2001 – June 2003

NYC Department of Education, Bronx, NY

• Developed and maintained an information network for guidance counselors/social workers, office staff, schools,

and community based organizations.

• Developed monthly reports outling District 9’s suicide, pregnancy, suspension and occurrence reports.

• Initiated and maintained a database using Microsoft Excel which was used for yearly office reports to the

Superintendent.

• The database tracked office intake, transfers, placements, suspensions, occurrence reports, suicide, pregnancy,and

guidance counselors/social workers monthly reports.

• Prepared and maintained Superintendent Suspension correspondence and files.

• Arranged montly workshops between school counselors/social workers and community based organizations.

• Interviewed and prepared intake of transfer students and students new to the country and New York City.

Education& Skills:

• Bachelor of Arts in Sociology and English Binghamton University Binghamton, NY May 2001

• Software Skills: MS Windows XP, MS Word, Work Perfect, MS Works, Excel, PowerPoint, Publisher,

Access, Outlook, Contract Inquiry System, Capital Improvement Program, OCRMS, and HTML.

Stephanie J. Stevens

1692 Grand Concourse Bronx NY 10457 347-***-**** **********@*****.***

• Community & Volunteer Experience: Juvenile Urban Multicultural Program Urban LeagueBoys and

Girls Club Red Cross Blood Drive Girls Scouts of the USA and Virtual Y Afterschool Program

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