Manager Quality Assurance

William W Mraz

**** ********** **.

Kirtland, OH 44094

440-***-****

I have a vast array of experience in healthcare development and support,

office administration and computer hardware and software support.

Most recently I was the Director of Information Center and Accounting (CIO)

for a local personnel agency which closed recently due to the economic

conditions in the region. In this position, I installed, designed, and

supported all computer systems and a small network between multiple

offices. I designed and made modifications and programming changes as

needed to support our payroll system and taxes, special reports, and

collection of data needed to support all aspects of human resources in our

temporary employment agency.

I was also responsible for all aspects of running the business internally,

except for personnel issues with temporary employees that were handled by

the owner. This also included payroll (both for internal employees and

temporary employees), payroll taxes, billing, accounts receivable, workers

compensation, unemployment, liability insurance, and medical insurance. I

am familiar with both reporting and claims filing for all of the insurance

and unemployment coverages.

My previous employment was at Fairview Hospital where I worked my way up

from a Senior Systems Analyst to Manager of the Application Center, and

then to Manager of the Information Center.

. As a Senior Systems Analyst, my duties included system design and

development of a Physician's Billing system, Nursing Acuity system,

and a Quality Assurance system.

. As the Application Center Manager, I was responsible for a staff of 12

programmers, programmer analysts, and systems analysts. In that

capacity, I evaluated, planned, and scheduled programming projects. I

handled the hiring, promotions, reviews of the staff, and any

personnel issues.

. As the Manager of the Information Center, I was responsible for End

User Computing at both Lutheran and Fairview hospitals which included

350 personal computers and 12 Networks. I evaluated PC hardware, mini-

computer systems, and software. I represented Information Systems on

the team which approved the EMTEC application for the Intensive Care

Unit. I approved the purchasing of both hardware and software. I

managed all equipment repair, the installation of hardware and

software, and the planning and installation of networks. I coordinated

general user training when the equipment was installed.

I also worked for the Cleveland Clinic for a total of 16 years as in

computer operations and in software development. In my most recent role at

CCF, I was responsible for 12 programmers, programmer analysts, and systems

analysts handling specific hospital areas.

. This included the hiring of personnel, scheduling of projects, and

chairing user groups to determine the requirements and scheduling of

each project.

. At one time, I was responsible for

. the Patient User Group (Demographics, Appointment Scheduling,

Admissions),

. the Medical User Group (Medical Registries), and

. the Management Reports User Group (Administrative reports, Fund

Raising projects, Public Affairs, Quality Questionnaires).

I have completed 60 Credit hours at Lakeland Community College majoring in

Computer Science with a 3.6 grade average.

I have an Honorable Discharge from the US Army and I received an Army

Commendation Medal and a Bronze Star while serving in an Infantry Unit in

Vietnam.

References:

Donald F. Seaburn, CPA 440-***-****

Jerry Kliot, University Hospital, 440-***-****

Heather Henderson Strauss, Owner of Henderson Personnel 440-***-****

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