Customer Assistant
Resume:
Angela Hill
Montgomery, AL 36116
**********@*****.***
CAREER OBJECTIVES:
A highly motivated individual with proven analysis, design, development,
implementation and evaluation skills seeking a position that provides
opportunities for challenge and growth.
QUALIFICATIONS & SKILLS:
COMPUTER APPLICATIONS: Adobe Photoshop, Illustrator, Dreamweaver,
Indesign and Flash. Windows XP
& Vista, Microsoft Applications (Access, Excel, Outlook & Windows),
EDUCATION:
Tuskegee University, Tuskegee, AL
School of Business, 2002-2004
Auburn University Montgomery, Montgomery, AL
B.A., Graphic Design / Marketing, 2005-2008
EXPERIENCE:
Hewlett Packard 6/2009
to present
Montgomery, Alabama
Federal Service Desk -Customer Solutions Representative I
. Assist customers with inquiries in relation to governmental
regulations and standards associated with registering, searching, and
applying for federal opportunities.
. Handle a high influx of inbound calls within a dynamic call center
environment.
. Respond to customer inquiries and requests and resolved issues
efficiently and professionally.
. Provide effective and timely resolution of a range of customer
inquiries.
. Utilize multiple call center support applications to efficiently
assist customers and agents.
. Provide effective and timely resolution of a range of customer
inquiries.
. Input data accurately and efficiently into appropriate data system.
. Troubleshoot customer issues by telephone or written correspondence,
and prepare the necessary documentation to escalated unresolved issues
to higher tier for resolution.
Auburn University Montgomery
8/2007 to 6/2009
Montgomery, Alabama
Helpdesk Assistant in Information Technology Services Department
. Provide technical support to faculty, staff and students on technical
issues related to hardware and software problems
. Establish student email accounts on Outlook Web Access
. Configure and troubleshoot access to Wireless network for faculty,
staff and students
. Provide follow-up customer services phone calls to ensure work orders
are completed with customer satisfaction
. Assist with email and AUM alert account creation at new student
orientation sessions
. Monitor daily Track-it work order system for completion status
. Identify, research and resolve technical problems
. Educate students, faculty and staff in the university standard
software packages.
EXPERIENCE (Cont'd):
Auburn University Montgomery
7/2005 to 12/2007
Montgomery, Alabama
North Commons Housing and Residence Life Desk Assistant
. Provided assistance and support to residents and guest in the housing
area
. Verified student and guest ID's to ensure compliance with AUM Housing
standards
. Answered routine phone calls and provided general office support for
the North Commons
Freelance Graphic Designer
1/2004 to Present
. Created a custom designed logo for Youth Enrichment Program (YEP) a
non-profit after school program that serves as a safe and caring
environment for youth at risk.
. Design party invitations and newsletters for large and small college
student groups such as Phi Beta Sigma Fraternity Incorporated and Zeta
Phi Beta Sorority Incorporated
. Design wedding invitations for friends and family
. Completed extensive mock projects that incorporated the use of HTML
dynamic databases, designed web templates, modified and created images
and 3-D animations to create online and print materials
Contact this candidate