Customer Service Sales

Rymone R. Hubbard

*** ****** ***** **.

Jackson, MS 39211

E-mail- *************@*****.***

Career objective

To obtain a career with a growing organization that will utilize my educational and occupational resources in

customer relations.

Work experience

2008- 2010 Comcast {Madison, MS}

Customer Account Executive

Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and

professional manner, obtaining all information for resolution of transaction.

Answer customer questions regarding Comcast Digital Voice and High Speed service product.

Demonstrate a solid understanding of various products and services to ensure an accurate description is

provided to customers ensuring quality sales and retention.

Have the ability to become a subject matter expert in the area of Comcast Digital Voice and High Speed

services.

Prepare work orders for service appointment requests after determining if field visit is required and ensure

appropriate follow-up procedures are met.

2007-2008 Office Depot Store {Jackson, MS}

Customer Service Specialist

Provide information regarding products and services offered.

Resolve any issues for quality of service.

Work closely with other managers to increase sales and lower operation cost.

Provide excellent customer service.

2006-2007 Gulf South Medical Supply {Ridgeland, MS}

Packer

Ensure packages are accurate according to order.

Answer multi-line phones with questions regarding order.

Work closely with IT for computer troubleshooting.

2005-2006 Stein Mart {Flowood, MS}

Lead Cashier

Train new employees on policies, guidelines, and systems.

Oversee the scheduling of 5-10 cashiers.

Resolve any issues with quality of service.

Responsible for ongoing development of team members.

Work closely with other managers to increase sales and lower operation cost.

Education

2003-2006 Ridgeland High School

2009- Holmes community College

References

Michael Gater HR Director 601-***-**** Professional

Bobby Brown General Manager 601-***-**** Professional

Norman Collins Counselor 662-***-**** Personal

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