Customer Service Sales

-*Allison L. McDermott

***** *** ***** **

Sonora, Ca 95370

209-***-**** ***********@*******.***

EDUCATION:

****-**** *** **** ***** UNIVERSITY San Jose, Ca

Awarded Masters in Library and Information Science in December

2009. Courses include information organization and management,

reference, cataloging, online searching, collection and records

management. 3.6 grade point average.

2002-2006 CALIFORNIA STATE UNIVERSITY, CHICO Chico, Ca

Awarded Bachelors in Journalism with an option in news-editorial

in May 2006. Minor in English. Dean’s list Spring 2003, Fall

2003, Spring 2004 and Spring 2006. 3.46 grade point average.

EXPERIENCE:

2007-Present TJ Maxx Sonora, Ca

Sales Associate/Markdown Team Leader

Provided excellent customer service.

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Organized the placement of products to promote sales.

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Operated the register & markdown machine with 100% accuracy.

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Supervised up to three associates while performing markdowns.

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Employee of the Quarter for Fall 2009.

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2005-2006 BMU Marketplace Café Chico, Ca

Sales Associate/Food Prep

Provided excellent customer service.

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Prepared food for customers.

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Organized the placement of products to promote sales.

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Operated the cash register with 100% accuracy.

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INTERNSHIP:

Fall 2008 Columbia College Library Sonora, Ca

Observed/Assisted librarian in information literacy instruction.

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Evaluated library’s course reserve collection.

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Compiled a list of items missing from the course reserve collection.

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Assisted librarian in writing a grant for funds to improve the collection.

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Assisted students, faculty, and staff in locating items in the collection.

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VOLUNTEER:

Spring/Summer 2009 Tuolumne County Library Sonora, Ca

Shelved books, compact discs, DVDs, and other items with 100% accuracy.

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Checked items in/out of library with 100% accuracy.

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Opened accounts for new library users with 100% accuracy.

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Assisted library users in finding items within the collection.

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SKILLS: Proficient in Microsoft Word, WordPerfect, Excel, Lotus, PowerPoint,

Photoshop, In Design, Notepad, HTML, and DIALOG. Able to type 55

words per minute.

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