Manager Customer Service
Resume:
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WA *****
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SENIOR-LEVEL BUSINESS & FINANCE EXECUTIVE
Regulatory Compliance ... Corporate Structuring
P&L / Budgetary Management ... Complex Business Challenges
. More than 15 years of financial-related senior leadership experience
building businesses, handling aggressive corporate leadership roles, and
solidifying C-level relationships at Fortune companies across diverse
industries.
. Partner with executive management teams in planning and executing
enterprise-level business strategies and initiatives - cost reduction,
rapid growth, and investment opportunity identification.
. Track record of directing complex business transactions with Fortune 500
companies and overseeing budgets in excess of $300 million.
. Respected as a motivational lead-by-example manager and proponent of
empowerment and accountability.
AREAS OF EXPERTISE
Business Plan Creation Process Development
Cost Reduction, Transformation Financial Team Management
Auditing & Regulatory Compliance Leasing Transaction Execution
Strategic Planning & Business Modeling Financial Planning & Analysis
Vendor Negotiation & Management
Budgeting, Cash Flow & Capital
Expenditures
CAREER OVERVIEW
GROUP FINANCE MANAGER (6/2007 -11/ 2009) / Microsoft Corporation / Redmond,
WA
Directed the financial management function, overseeing an operating budget
in excess of $300 million for the world's #1 software company. Partnered
with business leaders in the evaluation of various investment opportunities
to facilitate market share growth. Recipient of the "Gold Star Award" for
strategy review and budgetary process improvement. Managed the business
planning process, including the creation of an annual operating plan, and
the execution of quarterly business reviews. Directed the monthly and
quarterly accounting close process.
Select Achievements
. Developed and monitored key business cost control metrics and measurement
tools, including P&L statements, controllable cost statements, and
scorecards, which helped monitor hiring trend behaviors while creating
awareness of increasing costs and ultimately drove policy change;
embedded business intelligence and provided actionable recommendations to
drive bottom-lines.
. Negotiated dedicated engineering support to get Windows Mobile Operating
System working on OEM handsets before going to market, including the
tracking of revenue by unique handset, geography, quantity of handsets,
and cost per engineer. Assisted in the design of tier-two business model,
comprised of chipset manufacturers, and structured the internal financial
processes and support for this new tenet.
. Ensured in the accuracy of transactions within financial statements,
including revenue recognition, accruals, deferrals, capitalized items,
and debt and equity investments.
. Ensured financial transactions and corporate distributions were in
compliance with GAAP and SOX regulations, including internal allocations
from global shared resource groups; managed intra-company transactions,
and ensured that adequate internal controls were in place and auditing
guidelines were maintained.
BUSINESS UNIT CONTROLLER (3/2004 -6/2007) / Philips Medical Systems /
Bothell, WA
Recruited as Controller for customer service group and subsequently
transferred as Senior Finance Manager in support of oral healthcare.
Provided strategic direction for company's North American finance team,
managing an inventory of more than $100 million and an $80 million
operating budget for a world leader in healthcare technologies. Ensured
compliance of IFRS reporting requirements and SOX section 404 regulations.
Select Achievements
. Collaborated in the design and implementation of SAP workflow for the
repair parts operations business, resulting in a fully functional separate
business unit within the customer services group, with repair parts going
in and out of the repair shop properly valued according to GAAP and
transfer price policies.
. Improved stock inventory valuation process and developed a planned
obsolescence policy across all service groups, providing for a more
accurate valuation of inventory, while minimizing fluctuations that
impacted the P&L.
. Designed and implemented a new global transfer pricing process for
costing more than 40,000 repair parts; created a central repository to
store historical pricing, resulting in improved coordination globally,
reducing cycle time, and increasing data integrity for proper valuation of
parts.
. Transitioned intercompany accounting and accounts payable functions to
the shared services team in India, resulting in a global cost reduction
from in full time employment and transaction perspective.
. Led the rollout and implementation of an SOX 404 software package for the
entire business group to document and track SOX compliance.
. Proactively lowered intercompany AP/AR balances below 90 days through
collaboration across international accounting teams and aggressive change
in discipline.
FINANCE OPERATIONS MANAGER (8/2000 - 3/2004) / DHL - Airborne Express, Inc.
/ Seattle, WA
Functioned as an integral part of the financial services team, overseeing
more than $30 million in capital and a $100 million fleet operating budget
for a leading provider of express delivery services. Negotiated strategic
alliances with fleet service providers, financing institutions, and
established telecommunications agreements with service providers.
Collaborated with legal department in the structuring of parent holding
company, Airborne, Inc. Managed stock option and executive benefit plans,
and maintained compliance with Sarbanes-Oxley Act. Completed annual FAS123
valuation and performed quarterly and annual EPS calculations.
Select Achievements
. Reengineered the vehicle acquisition process by initiating another round
of bidding in the RFP process from the top two OEM's with lowest price
propositions, saving more than $1.3 million in capital expenditures.
. Took advantage of fleet fuel consolidation and discounting programs,
reducing fuel costs by more than 10%.
. Negotiated an acquisition purchase agreement with Sprint Nextel
Corporation for the sale of FCC frequency licenses, generating more than
$10 million in additional revenue.
Additional Professional Experience:
FINANCIAL SUPERVISOR (4/1999 - 8/2000) / Modus Media International /
Preston, WA
LOGISTICS OPERATIONS MANAGER (1/1997 - 4/1999) / Penske Logistics / Tacoma,
WA
SENIOR FINANCIAL ANALYST (4/1995 - 1/1997)/ Penske Logistics / Brea, CA
SENIOR AUDITOR (10/1992 - 4/1995)/ Penske Truck Leasing Company / Reading,
PA
EDUCATION
University of MISSOURI, Columbia, MO
Bachelor of Science in Accountancy
TECHNICAL SKILLS
Office Suite Business Objects TM1 Crystal Reports Oracle SAP
AS400 Hyperion Cognos
R. Todd Spraetz
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