Customer Service Manager

B RANDON L. WIT HERSPOON

** ********** ***, ******* ****, VA

Mobile 757-***-****

*********@*****.***

OBJECT IVE

Seeking entry level position with substantial responsibilities, job stability and

opportunities for advancement in government law enforcement or social issues; and to

perform in that position where my experience and expertise can use as a contributing factor

so that any organization can reach their vision, mission and goals.

P ROFESSIONAL SUM MARY

I worked alongside social services, probation, and parole officers as they assisted their

clients in receiving the education, counseling, jobs, and housing essentials needed for full

rehabilitation. Possess strong communication skills to compose reports and to argue them

i n the court room, and extremely skilled dependable t rustworthy analytical worker with zero

safety mishap on the work site. Solid understanding of the tools, processes, legal issues, and

challenges inherent in law enforcement and private security. Licensed to carry weapons.

E DUCAT ION

Longwood University - Farmville VA

Bachelor of Science in Sociology/Criminal Justice – May 2005

EXPER IENCE

Sears, Hampton, VA May 2006-Present

Customer Service Manager, Commercial Champion

Manage up to 8-10 individuals daily, control workflow of the auto center and address

customers or concerns in a timely and professional manner, Train all new sales employees

to meet company guidelines and expectations, Communicate both in oral and writ ten form

to all supervisors on concerns of service, Use customer feed-back to develop new operational

systems to assist both consumer and suppliers need quality and timely service, Manage

service records for past and present customers, Document all t ransactions performed daily,

Coach immediately on process breakdowns by associates, Lift i tems from 20-70 pounds

daily, Manage all commerical accounts to keep existing business and generate potential

business for future clients, Touch base with all commericial companies weekly to ensure

p remium service and merchandise

9th District Court Service Unit, Williamsburg, VA May 2006-November

2006

I ntern

Used Juvenile Tracking System to update and monitor juvenile behavior, court dates,

p rogression in court appointed programs, Administered social history meetings with both

j uveniles and their guardians to better understand their past and present situations,

Assisted parole and probation officers in making schedule visits to correctional facilities to

check living conditions and progress on juvenile, learned the process in entering juveniles

i nto electronic monitoring systems and in-take system.

B uckingham County Sheriffs Department, Buckingham, VA January 2005-

May2005

I ntern

Traveled with deputies during routine assignments, researched grant opportunities for the

department, worked alongside drug dogs and learned how to administer drug bust,

Developed skills to conduct searches and suspects homes and automobiles, Developed skills

to handle deceased victims at crime scenes, learned proper arresting procedures, gained

k nowledge of court room regulations

SPEC IAL IZED RE LATED TRAI N I NG

Certified in 9MM and Revolvers.

Gender and Crime

Survey Criminal Justice

C riminology

Contemporary Social Problems

Methods & Statistics

B usiness Management

M arketing

Survey Gang Violence

Extensive knowledge of Microsoft Systems (Word, Power Point, Excel, Access and Outlook)

T ype 50-60 WPM

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