Customer Service Manager
Resume:
Victoria M Richter, CPP, PHR
513-***-**** ( ***** GOSLING ROAD ( CINCINNATI,OH
***** ( abltzj@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
A highly energetic, results driven professional with 7 years of
experience in key facets of payroll, benefits and HR as well as 10+ years
of bookkeeping experience. Strong work ethics. Ability to meet strict
deadlines. Strong attention to detail.
PROFESSIONAL EXPERIENCE
Taft, Stettinius & Hollister, LLP
June 2009 - Present
Payroll & Benefits Specialist
. Semi-monthly payroll processing for 450 associates with ADP Pay X and
HRB system.
. Set up garnishments and child support orders. W-2's and year end
processing. Assist auditors. ADP Reporting.
. Prepare payroll journal entries and check requests for accounting and
prepare payroll & 401k ACH entries.
. Cobra administration, benefit invoice reconciliation, benefit
enrollments, changes. HSA transmissions and reporting.
Senco Products, Inc.
July 2007 - April 2009
Payroll Supervisor. (Company had mass layoff and filed for bankruptcy)
. Complete responsibility for all payroll functions and processing of a
multi-state, weekly and semi-monthly payroll for 800 associates in a
manufacturing environment using ADP Pay X and HRB system.
. Timeclock processing, ad hoc reporting, troubleshooting, customer
service, EEO compliance reporting. Set up tax withholding accounts
with local and state agencies.
. Child support and garnishments. W-2's, year-end processing and assist
auditors.
. Complete payroll software implementation from ADP Enterprise/HRIS
system to ADP Pay X/HRB.
. Benefit entry into HRB system, 401k transmission and reporting, FSA,
unemployment claims.
Union Institute & University
March 2007- July 2007
Payroll Bookkeeper (Non-profit 501(c)(3) corporation)
. Payroll processing for a multi-state, bi-weekly payroll for 800
associates using ADP PCPW.
. Tax monitoring, set up tax withholding accounts with local and state
agencies.
. Reporting, troubleshooting, customer service. Set up and implemented
paperless program for paychecks.
. Created a procedural manual for payroll processing.
Construction Software Technologies, Inc.
April 2004 - March 2007
Payroll Manager
. Complete responsibility for a multi-state payroll for 200 associates
using ADP PCPW and EZ Labor timeclock.
. Monitor and resolve local, state & federal tax issues. Set up tax
withholding accounts with local and state agencies.
. Garnishments and child support. W-2's, year end processing and assist
auditors. Maintain PTO balances.
. Pre employment screenings, new hire orientations, unemployment claims
and issues.
. Policy Handbook review and recommendations to the HR Director.
. Benefit administration including FSA, HSA, 401k, EAP, medical, dental,
life, LTD plans, COBRA, FMLA, Worker's Comp.
. Developed a Drug & Alcohol Policy and Implemented a Drug Screening
Program.
Wallick-Hendy Properties, Inc.
October 1987- January 2004
Office Manager 1999-2004
. Managed a team of six non-exempt associates which included payroll,
bookkeeping, data entry and HUD compliance processes. Oversee payroll
processing and assist with benefits for 150 associates using Paycor
system.
. Full responsibility for recruitment, selection and development of team
members.
. Bookkeeping responsibilities included reconciliation of approximately
130 bank accounts, 1099 processing, and accounts payable. Monthly
financial statements, journal entries. Tax deposits. Assist auditors
in year-end processing.
. Implemented employee incentives that resulted in recovery of
$108,900.00 from tenants and HUD over a three-year period.
Lead Bookkeeper 1996-1999
. Supervised 2 bookkeepers, 100 bank accounts. Assisted auditors.
Oversee Section 8 compliance processing program.
Administrative Assistant 1987-1996
EDUCATION
Cincinnati State Technical and Community College, 1991 - Associates Degree
in Business, Graduated Magna Cum Laude.
CPP - Certified Payroll Professional - Since 2004
PHR - Professional in Human Resource - Since 2005
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