Quality Assurance Control
Resume:
Malcolm Rheuban
Kent, OH 44240
**************@*******.***
Summary of Qualifications and Skills
Creative professional recognized as a hard-worker at every job ranging from
legal assistant to census worker
Solid organizational ability coupled with dependability to produce quickly
and while under pressure
Excel in performing online research and gathering facts
Reliable computer proficiency
Key analytic skills evidenced by a knack to reduce disputes to central
issues
Effectively interfaced with supervisors, co-workers, and clients
Resourceful in meeting challenges and solving problems
Team player who can motivate self and others
RELEVANT PROFESSIONAL EXPERIENCES
ROLE-PLAYER
kelly Services
National Guard
August 2010
Operation Talon Shield 2010
. Acted as a civilian casualty for a mock disaster scenario
. Regarded as "hard-core" by company commander for volunteering for
extra drills
Enumerator
U.S. DEPARTMENT OF COMMERCE
04/2010-06/2010
U.S Census Bureau
. Planned work by reviewing assignment area to determine organization of
neighborhoods and locate households
. Conducted interviews with residents in assigned areas by following
stringent guidelines and confidentiality laws
. Explained the purpose of the census interview, answered residents'
questions, elicited information following a script, and recorded
census data on forms
. Complied with accuracy standards while maintaining high production
rates
. Maintained records of hours worked, units produced, miles driven,
quality control results, and expenses incurred in the performance of
duties
. Returned approximately twice as many completed enumerator
questionnaires as the national average
. Praised by Crew Leader as someone whose productivity made her look
good
AGENT
TELEPERFORMANCE
08/2008-12/2009
. Initial point of contact for High Speed Internet subscribers who lost
their on-line connection
. Identified urgency of calls and proceeded efficiently and effectively
to resolve the issue
. Identified rapid solutions for customer problems while emphasizing
satisfaction and retention
. Ranked third out of approximately 200 agents on quality assurance,
average call time, and attendance
AGENT
KELLY SERVICES
05/2008-07/2008
GE Money
. Processed new applications and activated existing customer accounts
. Advised customers to purchase products that best fit their needs
Record Acquisition Coordinator
ALLIANCE STAFFING SOLUTIONS
07/2007-11/2007
Litigation Management, Inc.
. Aided an undisclosed company defend a class-action lawsuit
. Processed medical data while ensuring confidentiality of patient
information
. Documented answers to a medical questionnaire into a proprietary
database
. Called health-care providers to confirm their demographics and the
procedure for requesting a record
. Used proprietary software to generate and transmit HIPPA-compliant
requests for records
. Verified answers on questionnaire
. Singled out by supervisor for locating remote, difficult-to-find
record repositories
Paralegal
ZUZOLO, ZUZOLO & ZUZOLO
04/2006-03/2007
Law Office
. Maintained client files, tickled calendar, responded to
correspondence, flied court documents
. Drafted pleadings, motions, and briefs with a focus on litigation
. Maintained communication with clients to ensure accurate and timely
handling or respective concerns
. Performed electronic legal research-Westlaw-and composed briefs that
successfully aided consumers defeat unfair, deceptive, and
unconscionable sales practices
. Accompanied attorney at Summary Judgment hearing regarding foreclosure
with critical evidence in assembled trial notebook that turned
magistrate's conclusion in our client's favor
. Composed demand letters to businesses or insurance companies endorsing
plaintiff's side in personal injury or product liability causes of
action that led to out-of-court settlements benefitting our clients
. Authored correspondence to Bankruptcy Trustees to persuade them to
exempt annuities or life insurance policies that resulted in clients
retaining thousands of dollars from the bankruptcy estate
. Furnished case law support that assisted attorney preserve private
ownership rights in a land dispute vs. local government in litigation
appealed to the Ohio Supreme Court
Paralegal
LAW OFFICE OF JONATHAN POLITI
01/2006/04/2006
Internship
. Researched Internet law to assist attorney update the Ohio State Bar
Association's "Online Law Pamphlet"
. Integrated recent modifications in Probate law into a reliable "Estate
Timetable"
. Commended by attorney for research and writing that enabled attorney
to complete on-going projects and cases
Private Investigator
LAW OFFICES OF ATTORNEY SERVICES
11/2001-5/2005
Part-Time
. Anti-piracy surveillance
. Identified businesses "pirating" copyrighted events without
authorization
. Mailed photographs, check-lists, reports, combined with notarized
affidavits to the attorney
. Admired by organization's director for enthusiasm and spirit brought
to the projects
EDUCATION
ETI Technical College of Niles A.A. Legal
Assistant May 2006
University of Missouri M.Ed. Education
Case Western Reserve University B.A. Psychology
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