Project Manager Quality Assurance

**** ******* **** ***** 603-***-****

Manchester, NH E-mail

***** **********@*******.***

Donna M. Lacey

Highlights of

Qualifications Proven ability to train and communicate with professionals, staff, and

co-workers at all levels.

In depth working knowledge of product management from product creation,

testing, implementation and vendor (customer) satisfaction.

Professional Chase Paymentech Salem, N.H. 2006-2010

Experience Director of Technical Product

Manage and support team by empowering employees to have the ability to fully

own their products and areas of expertise.

Set clear goals and directions for each team member, and then meet regularly

(e.g. quarterly) to review progress, provide feedback, and set corrective

action where necessary.

Provide comprehensive reviews that include detail with examples throughout

the year as well as areas for future development.

Continue to build a curriculum of training that can be utilized by the

entire Product Development team as well as to deliver to other internal

groups regarding the technical aspects of functionality, processing, etc..

Seek to attend internal training courses to continually improve skills as a

manager within the organization.

Develop leadership within her team. As we continue to grow the team, having

senior people on the team will aid in continuity, overall team growth, and

productivity, as well as greatly assist her we staying on top of a larger

team.

Continue to update documentation and processes utilized by Technical Product

Development.

Chase Paymentech Salem, N.H. 2005-2006

Technical Product Manager

Manage assigned projects functional requirements by engaging the appropriate

users and stakeholders using various methodologies. (Including use of case

analysis, business process analysis and workflow modeling)

Define new business processes and changed to existing business processes as

necessary to support the integration of new products and services into our

existing business model

Provide technical expertise in identifying, evaluating and developing

systems and procedures that are cost effective and meet user requirements.

Worked as a key player in a cross-functional team led by Project Management

with the responsibility to implement business objectives in a strict time

frame as guaranteed to the vendor (customer).

Define domain data (service codes, service categories, etc) and update

specific systems with appropriate data to support back-end functionality as

necessary.

Collaborate with QA and Business Product Managers on the creation of test

scenarios based on all functional requirements.

Cross-trained with other technical product managers to gain an understanding

of back-end functionality in the areas of chargeback processing, internal

and external reporting, merchant setup and front-end processing.

Provide support to sales and account management as necessary to explain

technical components of our product offerings and back-end functionality.

Professional Chase Paymentech Salem, N.H. 2000-2005

Experience, Quality Assurance Analyst

cont. Primary liaison between Project Manager, QA Manager, and QA team insuring

project schedule is followed.

Create and manage QA project schedule from inception to completion.

Develop and maintain accurate and current test plans, test cases, test

results and review with QA/Project team in a time sensitive manner.

Verify the functionality matrix to ensure all requirements are covered in

the test cycle.

Review use cases/business requirements to ensure the system operates

according to the design/technical specifications.

Manage 2-3 QA team members throughout project and conduct all required

trainings and follow-up as needed.

Chase Paymentch Salem, NH. 1999-2000

Production Support Analyst ( AOL Analyst )

Provide technical support to merchants and internal PTI users on all

applications of product.

Analyze database requests to create SQL queries to obtain and/or modify

pertinent information in a timely manner.

PS representative on the Fraud and Madre projects, responsible for

distributing updates and managing 100% staff training.

Primary contact for all America Online (AOL) inquiries, troubleshooting,

vendor assistance.

M&I Eastpoint Bedford, N.H. 1995-1999

Business Analyst

Responsible for all testing, documentation and troubleshooting of upgrades

prior to the creation of QA Dept in 1997.

Creation and implementation of guidelines for testing 100% of applications

(front & backend processing)

Worked directly with Conversion Programmers and bank operations staff to

insure proper execution of all testing, verification and training

procedures.

Creation of formal Release Manuals identifying the modifications, upgrades,

and relevant information.

Bank of Boston Boston, M.A. 1990-1995

Corporate Trainer

Planned and conducted 100% required trainings.

Organized and planned training for all levels management.

Developed, tested, and validated new training materials.

Education

Daniel Webster College Nashua, N.H. - Organizational Management

2007-2008

Westfield State College, Westfield, M.A. - Business Management

1984-1988

Classical High School, Springfield, M.A. - General Studies

1980-1984

Computer

Languages SQL

PL/SQL

Computer

Skills & Oracle, Sybase, Control M, Mercury Quality Center, PeopleSoft, MS Project,

Training MS Office, WinRunner, PowerMart

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