Customer Service Sales
Resume:
Jenna Lechleitner
Pacifica, CA 94044
**************@*****.***
Objective: My goal is to exceed your expectations by providing you with
nothing less than exceptional work and dedication to my job. I'm hoping to
work in a position that is challenging, fast paced and interactive with the
opportunity to better myself as well as the success of your company.
Experience:
2/2007-Present Enterprise Rent-A-Car Bay Area, CA
Assistant Manager
-High volume phone handling, provide exceptional customer service to
customers and accounts, hit high sales goals.
-Develop and motivate a team of happy and well trained employees that will
exceed expectations in customer service, employee development, growth and
profitability- focusing more on their performance as apposed to my own but
still leading by example.
-Take ownership of the four core areas of the business. Come to work
everyday with a positive attitude ready to start the day strong, make work
fun, and drive revenue (always exceeding prev. year's income & profit).
-Deal with all customer issues, make sure customers and accounts are
treated properly, conflict resolution with customer service always being
the main priority.
-Make a monthly marketing and training schedule, make a name for ourselves
out in the market place- tend to current accounts and continually seek new
business.
-Come up with creative ways to track our extra income (charts/contests),
create a competitive atmosphere.
-Cost control, training on prevention and managing accounts receivable.
-Complete and administer employee reviews providing positive as well as
constructive feedback.
-Fast Track Training 1-6: a series of accelerated training courses geared
toward developing our skills as managers.
-Performance Matrix: Ranked #1 in the Area month after month for excellent
overall performance in Sales, Generated Income, Fleet Growth and Customer
Service (receiving high scores across the board as a solid and well-rounded
employee).
10/2006-Present Matagrano Inc. S. San Francisco
High-end Brand Manager
-Responsible for relief sales, promotional sales, customer relations,
restaurant/bar stock check and ordering, introduce new products.
6/2006-9/2008 Consolidated Investments Bay Area, CA
Real Estate Sales Assistant
-Responsible for creating flyers, hold open houses, client relations and
sales presentations.
6/2005-10/2006 Dr. Kurosch Hatami, DDS San Mateo, CA
Office Assistant
-Responsible for filing, billing, scheduling, office organization,
answering phones.
Education:
6/2002 Mercy High School Burlingame,
CA
Diploma: graduated with Honors
6/2006 UC Santa Barbara Goleta, CA
Bachelor's Degree in Philosophy: Ethics and Public Policy (2 years Biology
Major)
Skills:
Computer- Microsoft Word, Excel, PowerPoint, and General Typing
Language- Fluent in American Sign Language (ASL)
Notary Public
Brokers Lic.: in process..
-Professional, quick learner, hard working, well organized, attention to
detail, goal-driven, competitive, ability to multi-task, reliable,
excellent verbal and written communication skills.
Hobbies:
Dance background of 15 years prior to college, included traveling and
annual competitions
Fashion anything
Volunteering at the humane society
Bay Area sports fan
*References available upon request.
Contact this candidate