Customer Developer Java Analyst System C++ Systems
Resume:
Renee Jeff r yes, 314-***-****, r jeff r yes@gmai l.com Page of
SU M M ARY
Wel l-rounded I n fo r m a t ion Technology Develope r/Analyst w i t h 12
years special ized exper t ise as a p rog ram mer/analyst for a Wor k Force
M a nagemen t System i n a la rge consul t i ng company. P roven success
wor k i ng i ndependen t ly and as pa r t of a team focusing on customer
sat isfact ion, p roduct i v i ty, and eff iciency. St reng t hs i nclude analyzing
i nfo r ma t ion, abi l i t y to pick up new p rogramm i ng languages, bug-f i x i ng,
c ustomer documen ta t ion and suppor t.
S K I L LS
L a nguages
H ighly Prof icien t i n C on hp U N I X
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I n te r med ia tely p rof icien t i n Java J2SE on Net Beans
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Prof icien t i n C++ on hp U N I X
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Prof icien t i n FORTRAN, COBO L
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Sof t wa re
Da tabase: I n fo r m ix DBAccess/SQ L
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M ic rosof t Of f ice
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Pla t fo r ms: M ic rosof t Wi ndows, U N I X, VAX/V MS
Ope r a t ions
Customer Suppor t
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Techn ical W r i t i ng and Documen ta t ion
PROFESSIONA L EXPER I E NCE
H P (fo r me r ly E DS), St. Lou is, M O
I n fo rm a t ion Associ ate (1998- 2000)
Pa r t of team t ha t moved Wor k Force M anagemen t
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s ystem f rom FORTRA N to C and p repa red system
f or C++ and Java i n te r face. Focused on test plans
a nd documen ta t ion.
Wro te test p lans and i mp lemen ted test i ng of la rge
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s ystem to i mp rove qual i t y of p roduct.
I mp lemen ted customer desi red changes to Wor k
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Force Ma nagemen t system for sat isfact ion of
c lien ts.
Systems I n format ion Developer / A nalyst (2000-2010)
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I mp roved look and feel of older Command l i ne i n te r faces w i t h new C++
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s ystems and Java GU I t ha t i nc reased p roduct iv i t y of team and
sat isfact ion of clien ts.
Analyzed requests, w ro te developmen t plans, and i mp lemen ted plans
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w i t h a la rge team w h ich removed bugs f rom system or modi f ied a
p rocess to i mp roved customer sat isfact ion.
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Provided suppor t to m u l t i p le customers i n t he
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t elephone/commun icat ion i ndust ry. Researched and analyzed p roblem,
w ro te cor rect ion plan and imp lemen ted cor rect ion on own or d i rected
t eam members i n i mp lemen ta t ion wh ich i mp roved customer
sat isfact ion w i t h p roduct.
Col labora ted i n smal l team to iden t i fy i nd iv idua l ized act ion i tems and
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i mp lemen t changes over whole system.
Wro te up i mp lemen ta t ion check l is ts for rou t i ne modi f ica t ions to t he
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s ystem, simp l i fy i ng t he p rocedu res, saving t i me, and i ncreasing
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Renee Jeff r yes, 314-***-****, r jeff r yes@gmai l.com Page of
p roduct iv i ty.
Wro te hp U N I X scr ip ts to simpl i f y rou t i nes t ha t saved t i me and
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i nc reased p roduct i v i ty.
T ra i ned/men tored new and overseas employees on system funct iona l i t y
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a nd p rocesses.
Documen ted new feat u res for custome r’s use. Documen ta t ion was
a vai lable on disc and on-l i ne.
E D UCAT IO N
M issou r i Sta te U n ive rsi t y
Sp r i ngf ield, M O
B.S., Compu te r I n fo r ma t ion Systems
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R enee Jeff ryes
206 R isdon D r i ve, Fe rguson, M O 63135
r j e f f r yes@gmai l.com
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