Customer Service Assistant

BUNMI ODEWOLE

**** ******* ***** #***? San Antonio, Texas 78229 ? Cell Phone: (469) 286-

**** ? *******@*****.***

OBJECTIVE

To obtain a position as Customer Service at Baptist

SUMMARY OF QUALIFICATIONS

. Serves as a leader by example for peers and his community

. Highly experienced working in a high stressed environment

. Excellent customer service skills with the ability to communicate

effectively

. Extremely self-motivated, energetic and a sincere desire to encourage

children of all ages to always do their best

. Computer skills: Word, Excel, PowerPoint, Access, Outlook

EDUCATION

The University of Texas at San Antonio, San Antonio, Texas (anticipated

graduation on Fall 2010)

. Active member of Campus Activities Board

. Actively a part of the City Soccer League

. Served as a orientation leader for all incoming freshman

. Served as a campus tour guide for future student

. Have completed over 70 college credit with great achievement

. Participant in school wide intramurals, including, flag football and

volleyball

EXPERIENCE

Convergys Lubbock, Texas

A leader in relationship management. They provide innovative solutions and

excellent service that meets their clients' needs. They deliver services to

millions of customers.

Customer Representative/Technical Support (06/2007-09/2008)

. Provided telephone, and online customer service/support within high-

volume call centers

(Handling an average of 70 calls/internet inquiries daily)

. Use my service and computing skills to help customers with needs of

technical problems,

Including simple web navigation, e-mail setup and troubleshooting.

. Efficiently and effectively resolve customer requests, issues, and

questions related to

billing, service outages/disruptions and maintenance scheduling.

. Provide excellent customer service and complaint handling skills

. Maintain customer centricity in all initiatives and interactions,

always putting the customer

First

Student Coordinator (07/2004-05/2005)

. Coordinate data, prepares reports and maintains data files; Prepares

and monitor various applications and submissions for students which

increase productivity

. Helped coordinate dozens of recruitment events (average of 12 large

gatherings per year) advertised program services that contributed to

consistently high enrollment levels.

. Knowledge of structure, policies and procedures which result in more

efficiency, reduced cost

. Assisted students with organizations and finding locations on campus

. Maintained confidentiality of information at all times, no complaint

was filed

Richland College Upward Bound Program Dallas, Texas

The purpose of the Upward Bound program is to generate the skills and

motivation necessary for students to complete their secondary education and

to enroll in and complete a program of post-secondary study. Upward Bound

provides academic, counseling, social, and recreational activities designed

to build the academic skills, motivation, and self-confidence necessary for

success in college.

Student Mentor / Teacher's Assistant (09/2005-05/2007)

. Assisted students in math and science studies

. Served as a role model and example for students to follow

. Worked with students ages 15-18 on a weekly and daily basis

. Participated in field trips, extra-curricular activities and riding

the bus with each student

Student Program and Resources, Dallas, Texas

Serve over 15,000 students; offer a wide variety of culturally diverse

programs and services which are designed to promote the success of

student's educational goals.

Administration Assistant (06/2005-08/2006)

. Performs administrative duties for a department in support of faculty,

staff and/or student efforts including answering correspondence,

processing and prioritizing office communications, research and

analyzing data, processing mail, making travel arrangements and

processing confidential matters.

. Organized and coordinated physical arrangements for special events,

meetings, and projects which result in increase attendance that

brought over 200 students during events

. Reduced the workload by reorganizing and maintaining over 5000

students records and evaluate students academically.

. Improved efficiency by refining the process of taking and typing

minutes, agenda and publishing

. Communicated effectively with multiple departments to plan meetings

and prepare welcome packages for new students. Established strong

relationships to gain support and effectively achieve results

. Performed routine clerical duties requiring fundamental knowledge of

office systems

. Promoted a positive environment with the customers which improve

customers satisfaction by more than 20%

. Communicate information between students and parents. Made sure that

parents had update information about the student's progress

Texas Department of Criminal Justice Palestine, Texas

The mission of the Texas department of criminal justice is provide public

safety, promote positive change in offender behavior, reintegrate offenders

into society and assist victims of crime.

Correctional Officer II (12/2008-07/2009)

. Maintain fellow office safety by working together as a team

. Communicate vital information to the relieving officer

. Maintain general population offender safety

. Investigate crime among offenders

. Patrolling and walking the building

. Use verbal communication to defuse potential problem

. Directing and maintaining a safe recreation yard among offenders

Student Program and Resources Dallas, Texas

Serve over 15,000 students; offer a wide variety of culturally diverse

programs and services which are designed to promote the success of

student's educational goals.

Student Body President/Student Coordinator (09/2004-12/2005)

. Helped coordinate dozens of recruitment events throughout the year.

. Advertised and promote program services to students that contributed

to high

consistent enrollment levels.

. Knowledge and understanding of structure, policies and procedures

which resulted in

increased student apathy.

. Assisted students with organizations and finding locations on campus.

Volunteer Services

> Provide aid and entertainment to the elders at a nursing home with

over 1 year span.

> Clean community parks by picking up trash

> Men Health sponsor by Parkland Hospital

REFERENCES AVAILABLE UPON REQUEST

Dr. Erica Sosa: Assistant Professor Health &

Kinesiology

The University of Texas at San Antonio: 210-***-****

*****.****@****.***

Bobby Harrison: Director of Student Program and Resources

Richland College: 972-***-****

Contact this candidate