Project Manager
Resume:
Resume of FELECIA S. GARRETT P.O. Box *** Worth, Illinois 60482
Email: ***************@*****.***
BACKGROUND:
Project Management professional possesses over 20 years of experience in
the Information Technology Industry. Has developed broad based skill-set
to effectively perform project management duties and application analysis.
Successfully managed technical and application groups, large scale
projects, new development, legacy system maintenance, in addition to
Enterprise Resource Planning (ERP) applications. Technical and analytical
skills are complimented by management skills along with a background in
human resources, leasing, and health insurance based applications. Core
competencies include:
Project Management Change Management
Resource Management Client Relationship Management
Implementation Management Interdepartmental Coordination
Project Management Skills:
> Thorough understanding and application of the Systems Development
Lifecycle
> Thorough understanding and application of the Software Development
Lifecycle
> Proficient in using Project Management Principles to successfully
manage and implement projects
> Experience in project initiation, scoping and budget management
> Proficient in Change Management and Risk Management
> Experience managing multiple projects from inception to
implementation
> Proficient in MS Project, and Evolve project management tools
> Experience in establishing and managing Project Management Office
> Results oriented manager, experienced in making decisive decisions
Education:
Attended Chicago State University in Chicago, Illinois. Received a
Bachelor's Degree in Computer Science in June of 1987.
TECHNICAL PROFICIENCIES:
Platforms: OS/390, OS/MVS, Windows XP, TSO/ISPF
Databases: DB2, Access
Languages: COBOL, COBOL II, CICS, SQL
Software/Tools: Taleo, SharePoint, Outlook, GroupWise, MS Word, MS
Excel, MS Project, ChangePoint, Brio, Evolve, Scitor,
Panvalet, Endevor, FileAid, Abend-Aid, XPEDITER
EXPERIENCE:
**Company: C.P. Professional Services Position: Consultant/Project
Manager
08/2002 to Present
Functioned as Project Manager utilizing Project Management
Principles to successfully
meet the business objectives of clients in government, public health
and education.
. Project /Client: Government - Process Reengineering of the client's
human resource system. The client's manual hiring process was automated
using the Taleo Enterprise Resource Product (ERP).
Project Environment:
Project Team - 15 members Methodology - Standard Project
Cost - $4 Million Management Principles
Duration: 2 years PM Tool - MS Project
Platform - Unix and Mainframe
Duties/Responsibilities:
> Functioned as the project management office (PMO) liaison to
client.
> Reviewed HR job/title content. Assisted in the reclassification
and/or the elimination of job titles.
> Coordinated team development efforts for project reporting
needs.
> Managed the dedicated site for project documentation using MS
SharePoint.
> Managed project budget.
> Assisted in Taleo product training and knowledge transfer to
client.
. Project/Client: Public Health - Managed project teams responsible for
development and training efforts for center's client outreach programs.
Project Environment:
Project Team - 10 members Methodology - Standard Project
Cost - $500,000 Management Principles
Duration: 5 years PM Tool - MS Project
Platform - Mainframe, PC
Duties/Responsibilities:
> Developed training plans and administered training modules to
team members and client.
> Developed and maintained project plans using MS Project.
> Monitored project budgets.
> Generated management reports.
> Facilitated project meetings.
> Developed change management strategy and communication plans.
> Functioned as key problem resolution specialist.
> Increased client product delivery by 300%.
Relationship Management:
> Established a great working relationship with client based on
accurate and efficient product delivery.
> Professional management skills led to opportunities to represent
client at important meetings and conferences.
> Issues resolved without interruption to project timelines.
. Project/Client: Suburban School District- Reengieered client's non-
functioning meal accountability system.
Project Environment:
Project Team - 5 members Methodology - Standard Project
Cost - $300,000 Management Principles
Duration: 3 months PM Tool - MS Project
Platform - Mainframe, PC
Workstations
Duties/Responsibilities:
> Coordinated the analysis, testing, training and
implementation efforts for the automated meal accountability
program for client.
> Managed project risks by developing contingency plan for
equipment/system failure.
> Developed change management and communication plan to educate
client and customers on updated system process.
> Facilitated team meetings and strategy sessions.
> Helped client recoup over $50,000 in lost funds ensuring
government Service Level Agreements (SLA) would be met.
**Company: Fleet Capital Leasing Position:
Project Manager
06/2000 to 03/2002
Served as project manager for various strategic projects for the Vendor
Finance group; also managed the process reengineering efforts for the
Vendor Origination Enterprise Resource Planning (ERP) application.
Project Environment:
Project Team - 20 members Methodology - Standard Project
Cost: $10 Million Management Principles
Duration: 2 years PM Tool - MS Project, Evolve
Platform - Mainframe, Unix, PC
Workstations
Duties/Responsibilities:
> Utilized Project Management Principles to manage strategic projects
for the Vendor Finance Division of the company.
> Facilitated Joint Application Designs Sessions (JAD).
> Gathered business requirements, coordinated development, testing and
implementation efforts for the web enabled Vendor Origination leasing
application.
> Maintained project budget.
> Managed distributes/off-site project teams.
> Supervised the efforts of the data warehouse development team.
> Facilitated the design sessions for management report generation.
> Coordinated the training efforts of the project management office
staff.
Relationship Management:
> Established communication plan to support effective communication
between various development sites on the east cost, west coast and in
the mid-west regions of the country.
> Provided accurate and timely project updates to all stakeholders.
> Facilitated weekly status meetings to keep team members in various
locations informed and engaged.
**Company: Blue Cross/Blue Shield Association Position:
ITS Manager
04/1998 to 04/2000
Served as manager of the Inter-Plan Teleprocessing Services(ITS) technical
group responsible for developing, maintaining and distributing the claims
processing software used by the Blue Cross/Blue Shield Plans across the
country.
Project Environment:
Team - 15 members Methodology - Standard Project
Cost Center Budget: $350,000 Management Principles and Systems
Duration: 2 years Development Life Cycle Techniques
PM Tool - MS Project
Platform - IBM OS/390 Mainframe,
PC Workstations
Software: COBOL, CICS, IMS
Duties/Responsibilities:
> Selected and prioritized software enhancements for nationwide release.
> Established project time lines, allocated resources, managed project
deliverables and testing efforts.
> Maintained cost-center budget.
> Mentored staff and administered performance reviews.
> Implemented Systems Development Lifecycle (SDLC) principles which
reduced the number of software releases due to development errors.
> Implemented the library source management tool, Panvalet, to secure
and monitor program source code.
> Functioned as the divisional coordinator for the Year 2000 (Y2K)
project. Developed the remediation plan, testing and contingency
planning for this effort.
Management Contributions:
> Implemented cross-training efforts for staff to provide application
backup support and knowledge transfer.
> Mentored staff by creating training plans for personal growth.
**Company: C.W. Costello & Associates Position: Consultant/Account
Manager
01/1996 to 04/1998
Functioned as project manager and account manager for various enhancement
projects for clients in manufacturing, banking and telecommunications
industries.
Project Environment:
Team - 8 members Methodology - Standard Project
Duration: 2 years Management Principles and Systems
Development Life Cycle Techniques
PM Tool - MS Project
Platform -Mainframe, AS400, PC
Workstations
. Client: Bosie Cascade Office Products:
(01/96 - 03/97)
Duties/Responsibilities:
> Led project team of 8 developers on the Sales Rep Expansion
Project.
> Utilized Project Management Principles to establish project
time lines, assign tasks, coordinate testing and
implementation plan.
> Implemented project ahead of project timeline and within the
established project budget.
Added Value:
> Excellent project work resulted in additional business
opportunities for my employer.
> Served as account manager for this client.
. Client: Northern Trust:
(05/97 - 01/98)
Duties/Responsibilities:
> Served as member of project team assigned to coordinate the
testing efforts of a DB2 based banking package.
> Provided staff augmentation and support for the treasury
application support group.
. Client: Ameritech:
(02/98 - 4/98)
Duties/Responsibilities:
> Served as consultant of a small group assigned to assist with
the transition/phase out of the Municipal Billing System.
> Performed coding changes, testing and moves to production.
**Company: Blue Cross/Blue Shield of IL Position: Senior
Programmer/Analyst
07/1988 to 01/1996
Served as a Senior Programmer Analyst in the technology division of
the company; charged with developing financial applications for the
Corporate and National Accounts group. Also worked in the Membership
Claims group developing and maintaining applications for company
clients.
Duties/Responsibilities:
> Utilized Systems Development Lifecycle (SDLC) techniques to
develop, enhance, test and maintain financial applications for the
Corporate and National Accounts Systems and the Membership Claims
Systems Group.
> Maintained the Service Level Agreement (SLA) for the assigned
applications by limiting and resolving system outages within the
specified timeframes.
> Participated in various Joint Application Design (JAD) sessions.
> Maintained excellent rapport with users.
> Facilitated training sessions on system enhancements and new
applications.
Contact this candidate