Customer Service Quality Assurance

Ella Mae Ramseur

**** ******** ***** *******,

North Carolina 28602

Cell Number (828) 291-

2767

************@*****.***

OBJECTIVE Entry-level position working with computers that

allows me to utilize my education and experience.

EDUCATION Gardner-Webb University Boiling

Spring, NC

Bachelor of Science in Management Information System

May, 2006

Catawba Valley Community College

Hickory, NC

Associate in Applied Science in Information Systems

August, 2004

Mitchell Community College

CNA

Statesville, NC

November 2009

Computer Skills

MS Office Applications, SQL, AS/400 Applications, and

Windows Operating System

WORK EXPERIENCE

2008- Present Convergys/ATT

2007 - Present Home Depot

Hickory, NC

Customer Service

. Assisted customers with locating items

. Operated cash register and balanced the cash drawer

2006 - Present Wachovia Bank and Trust

Hickory, NC

Teller

. Customer Service

2005 - 2006 Blackburn Elementary School

Newton, NC

Mt. View Elementary School

Hickory, NC

Substitute Teacher

. Direct and conduct lesson plans for grades K-6

1994-2002 Corning Cable System

Hickory, NC

Associate

. Operated ribbon machine

Tested fibers and provided Quality Assurance

. Test and Control finish product

Publications "I'm Blessed" By Ella Ramseur. Published in: A Picture

of Elegance

(The National Library of Poetry), Author: Chris Tyler,

1998

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