Customer Service Manager

-*

Dina Murphy

*** ******** **. * Jefferson, GA 30549 * Phone 404-***-****

*****@*****.***

Field Service Technician with rich skill diversity and certifications. Proven success

troubleshooting using diagnostic procedures, repairing equipment right the first time,

managing and prioritizing territory, and maintaining inventory. Repeated praise for

excellence in customer service.

Technical skills Certifications Broad based skills

• production and

configuration of

vision systems

• lean manufacturing

• repair and

• •

certified trainer team building and

installation of

• certified manager leadership

digital and analog

• •

copiers certified teacher customer service/

• working • client relationship

Q.I.P

management

knowledge of • 6 step P.S.P

•

service tools and field research

• Certified Insight

equipment • training program

product operator/

• working development

programmer

knowledge of • ISO 9001

schematics

• technical product

launch

Cognex Corp. – Duluth, GA - Production Technician – 07/07 to 04/09

Phone # 770-***-****

Responsibilities: build, configure and produce all DVT and Cognex vision systems,

inventory control, image testing, kitting, maintain ESD procedures, repair failed products,

follow all ISO 9001 procedures, install new configuration equipment an software for new

products, I/O testing, maintain appropriate documents.

Additional projects and assignments: proof read and rewrite (if necessary) configuration,

build and test procedures for products, cover for absent supervisor, assist shipping

personnel, assist training personnel with QIP of curriculum, assist operation manager

with QIP/ Lean Manufacturing (production).

Computer skills: MS office, Excel, People Soft, Power Point, Mass 500, Framework (all),

Intellect (all)

True-check –Lawrenceville, GA –Technician -07/06 to 02/07

Responsibilities: Maintain accurate customer accounts, report water usage, report meter

damage, follow all safety procedures, participate in weekly QIP/Safety meetings,

maintain company vehicle, manage customer complaints escalate when needed.

Home based business –Burlington, NJ –Child Care Provider -12/99 to 05/05

Responsibilities: Maintain a professional business approach with parents while providing

a comfortable, fun, educational, safe, non corporate environment for children to grow and

learn, lesson plans, nutritional planning, CPR Certification, manage cost effectively,

summer camp activities, schedule and plan outings.

Computer skills: Window 98/200/NT, Word

Xerox Corp. -Princeton, NJ -Field Service Engineer 12/88 to 09/99

Phone # 609-***-****

Responsibilities: Repair low and mid volume copiers, territory management, customer

service, supply sales, preventive maintenance, inventory management, follow ESD

procedures, cover for acting Field Service Manager in his absence, participate in monthly

PSP/QIP meetings

Additional projects and assignments: passed Xerox management panel, certified trainer,

launch manager for new products, field research of new products, developed and

delivered several corporate training presentations to field management staff.

Education

Burlington County College –Pemberton, NJ

Business 2005

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