Customer Service Manager

Kathleen M. Clothier

**** ********** ****** ~ Beloit, Wisconsin 53511 ~

Phone 608-***-**** ~ E-Mail: ************@******.***.***

Objective:

My objective is to obtain a Marketing Manager Position where I can

contribute my expertise in communications, marketing and organizational

skills to produce positive results in a team setting.

Education:

University of Wisconsin-Whitewater, Whitewater, WI

Bachelor of Arts (B.A.)

Graduated: May 2008

Major: Interpersonal Communications

Minor: Advertising

Related Coursework: Organizational Communication, Listening Behavior,

Principles of Public Relations, Multimedia Production, Persuasion, Health

Communication and Social Support, Foundations of Advertising, Advertising

Copywriting and Layout, Cross-Cultural Communication, Communication

Research Methods

Work Experience:

Clinton Community School District

Substitute Teacher

A rural school district with dedicated staff

10-09/present

. Establish classroom management and discipline

. Implement the primary teacher's plans

. Work collaboratively with administration and peers

. Establish a foundation and positive rapport with the students

City of Beloit-Department of Public Works, Beloit, WI

Marketing Intern

The Department prides themselves on customer satisfaction and $27.1

million in annual operating budget

5-07/10-08

4-10/present

Report to the Director of Public Works. Responsibilities include:

conducting projects start to finish including

primary and secondary research, attending professional meetings and

providing input, planning and executing

field-trips, phone interviewing, preparing statistical data

. Documented and compiled a formal report for Flood Declaration for

the Federal Emergency Management Agency

. Created and update Krueger-Haskell Golf Course website

. Created a user-friendly brochure for shelters and rental spaces

for citizens to utilize

. Created and distributed fliers, brochures and public service

announcements

. Worked with the municipal program MUNIS to evaluate, sort and

balance budgets and keep

proper data management

. Attended a Federal Emergency Management Agency meeting to execute a

plan for the state of Wisconsin in a

case of natural disaster

. Compiled, created and executed PowerPoints for Safety and

professional meetings

. Researched and input information for the Emergency Manual for the

City of Beloit

. Managed, scheduled and coordinated both the Harry Moore and the

Krueger pool concession stand

. Researched, created and compiled Spill Control Prevention Plan for

the Department of Public Works Facility

Bud Weiser Motors, Beloit, WI

Internet Manager

Family owned since 1938

11-08/8-09

. Maintained and updated all Bud Weiser Motors web-sites

. Wrote press-releases for current specials and promotions

. Conducted, managed and executed a radio contest and analyzed results

. Regulated, updated and maintained the vehicle inventory

. Excellent customer service with new and existing customers

. Created and managed advertisements for vehicle promotions

. Maintained and updated accurate customer files

. Worked with Internal Technology to resolve issues with computer

system

. Certified Internet Manager-through several class hours and tests

. Analyzed and disseminated consumer spending on vehicles

University of Wisconsin-Whitewater, Whitewater, WI

Office Assistant

Communications Department

9-06/5-08

Reported to the Department Chair and assistant. Responsibilities

included: organizing the

departments, operations, assisting students and faculty

. Served as a resource and liaison to students and faculty, utilizing

interpersonal and customer service skills

. Assisted the Secretary in day to day operations

. Responsible for delivering U.S. and Campus Mail

. Maintained Confidentiality

Activities:

. English as a Second Language translator (September 2003-May 2004),

UW-Whitewater, Students with Disabilities-Note taker (January 2007-

May 2008), Merrill Community Center- After-School Volunteer

(September 2007-May 2009), Beloit International Film Festival

Volunteer (February 2010), Krueger-Haskell Golf Course Committee

Secretary (April 2010-present)

. Computer knowledge: Microsoft Suite, In Design, Adobe Photoshop,

Dreamweaver

Contact this candidate