Customer Service Sales
Resume:
Kathryn Lyn Butler
SLS, Highlands Ranch, CO 2009-2010
Bankruptcy Associate
• Set up and submission of BK files
• Reviewing loan Mods, attorney disputes and stopping FCL sales
• Correspondence with Attorneys daily
• Mailings to Trustee, Attorney and Client
• Side by side work with Foreclosure
Nordstrom, Littleton, CO 2008- 2009
Sales/Shoes
• Caring for customers
• Offering the best possible customer service
• Sizing and fitting shoes
• Maintaining clientele
• Stocking and inventory
• Set up and break down of store sales
UBS Home Finance, Glendale, CO 2007-2008
Wholesale Loan Coordinator (Office closed 11/08)
• Responsible for 4 AE’s Accounts/Pipelines producing 120+ loans per month
• Responsible for setting up and uploading files and getting them submitted into
underwriting.
• Processing all incoming files, sending out and reviewing conditions and approvals to
Brokers and Sales Team. Followed up with Calling the Broker and working through the
various conditions.
• Maintain daily contact with brokers to ensure quality customer service and client
satisfaction.
• Daily contact with Account Executives, management team, and pipeline maintenance
• Clearing conditions, pricing loans and receiving as well as reviewing new submissions.
People’s Choice Home Loans, Englewood, CO
2006
Account Manager (Office Closed 10/06)
• Responsible for 4 AE’s pipelines averaging about 90+ units each month.
• Processing loan and submitting for underwriting approval
• Daily Contact with AE’s and Brokers
• Daily Pipeline management and follow up
• Clearing conditions, reviewing conditions that were sent in
Decision One Mortgage Corporation, Englewood, CO 2004- 2006
Closer/Account Manager (Office Closed 08/06)
• 2 AE’s producing 180+ Units per month, combined.
• Processing, pricing and getting loan clear to close
• Contact with brokers, external customers, internal management along with reviewing and
clearing conditions.
• Completed Doc Prep and handled interaction with all parties tied to loan closings,
including funding.
Front Range Recreation 2000-2009 (summer)
Lifeguard, Part time
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