Sales Customer Service

CURTIS T. BROWN 404-***-****

*** ***** **** ****, ********, GA 30126 ********@***.***

Sales & Marketing ? Business Development ? General Management

Fully qualified for Experienced professional with over 20 years of varied

managerial positions exposure to leadership, sales, planning, marketing,

requiring sales leadership, management and other business related challenges and

training & business successes. Fully committed to business growth through A+

development. customer service and post sales support. Exceptional

strengths include:

Tenacity and commitment to perform consistently and

Core Competencies: successfully.

Confidence in and knowledge of product offerings and

Consultative & Solution delivery.

Selling Professional reputation of leadership among peers and

Effective Fact-finding & management team.

Discovery Formal presentations, team building and leadership

Leadership and Sales development.

Management

Team & Relationship Building

PROFESSIONAL EXPERIENCE

Creative & Targeted Ad

Design RYLA Teleservices

Ad & Program Return On 7/2007-10/2009

Investment Manager, Strategic Sales and Marketing

Creative & Directional

Marketing Plans Independently negotiated and closed a multi-year,

Competitive Strategic multi-million dollar contract inclusive of Statement of

Assessment Work, Payment Terms and Performance Incentives.

Negotiations & Pricing Established rapport through written and oral

Analyses communications with Executive Assistants and persuaded

New Business Development them to schedule appointments with Directors, Senior

Leadership Development Executives and C-Level Officers.

Prioritization & Time Represented the company at a variety of national

Management conferences, seminars and trade-shows to communicate

Market Strategy and Tactical service offerings as well as consulted with vendors to

Planning potentially broaden our industry reach.

Effective Written/Verbal Trained and coached a team of 23 entry level sales

Communication representatives for short-term project; exceeded projected

Business Process Improvement monthly sales units and achieved 112% of sales goal.

Superior Market Management BellSouth Advertising & Publishing Corporation

8/1993 - 7/2007

Directory Advertising Sales Representative

Professional Highlights: 8/93-3/95, 10/96-7/2007

Researched marketing data, industry trends and conducted

Multi-Year President's Club fact-finding to identify customers' current versus desired

Winner 1998, 1999 and 2005. business state. Re-establish customer's trust and

confidence on accounts previously under-serviced.

Hall of Famer, 1993, 1994 Developed/recommended effective marketing programs

and 1998. responsive to business need.

Designed collateral considering branding, target audience

Finished 1st in Charlotte, and industry trends.

2002 (205.6%); and 1st in Grew advertiser base, sold core Directory and Internet

Marietta 2005 (469%). Yellow Page products to help meet/exceed corporate goals

and objectives.

Telephone Sales Supervisor

of the Year 1995. Also Telephone Sales Supervisor/Coach

achieve 268% of objective in 3/1995-10/1996

Charlotte, 1995. Developed and executed directory campaign plans to achieve

local and corporate goals and objectives. Analyzed sales

Exceeded net sales reports and developed action plans to redirect and refocus

objectives on ALL sales efforts. Coordinated with other departments

directories in 1997, 1998 & (Customer Care, Marketing, Advertising Design Services) to

2001. ensure customer satisfaction and references to products

increased.

Top 5% Internet Sale, Instituted team ownership approach to achieving goals and

1997-2000. Exceeded Internet dispensing rewards.

Objective, 2002, 2004 & Conducted mini-workshops for team members after

2005. identifying deficiencies in specific stages of the sales

process.

Sustained Superior Conducted Phone Finesse classes on- and off-site for

Performance 1986, 1988-1991. external customer.

Participated in strategy and planning sessions to offset

market penetration of local and regional advertising

Certificated of competition, primarily, other directory publishers.

Contribution, Operation

Desert Shield/Desert Storm, U.S. Army Aviation Systems Command

1991. 6/1984-8/1991

Contracting Officer

7/1990-8/1991

Planned, organized and issued assignments to Contract

Academic Background: Specialists for the purpose of requisitioning spare parts

and services for military aircraft. Decreased

MBA modification of contracts by 15%; resulting in $30,000

Marketing Concentration annual savings. Approved contractual and other financial

Clark Atlanta University, instruments in excess of $7 million.

Atlanta, GA

Contract Specialists

B.S. 6/1984-7/1990

Accounting Developed proposals and sealed-bids. Conducted

Wilberforce University, fact-finding and developed cost/price analyses on highly

Wilberforce, OH complex proposals. Independently negotiated

(face-to-face) two $20 million acquisition: resulted s in

a savings of over $2 million.

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