Project Manager

C HIA TONG, PMP

**** ********* ******* *********, ********, NJ 07094

Phone: 917-***-****, Email:********@*****.***

PROFESSIONAL SUMMARY

Detailed-Oriented and Customer-focused IT Professional with 10 years experience in project

management, business analysis and enterprise administration. Proven ability to manage project teams,

driving process improvements, applying best practices and exceeding customer expectations. Strong

verbal and written communication abilities and excellent interpersonal skills. Areas of expertise include:

• •

Project Management Lifecycle Global Operations

• •

Process Improvement and Reengineering Disaster Recovery Planning (DRP)

• •

ITIL Service Management Framework IT Governance and Compliance

• •

Process/Change Management Software Development Life Cycle (SDLC)

PROFESSIONAL EXPERIENCE

CA (formerly Computer Associates International), Islandia, New York 1999 – 2009

Junior Project Manager/Senior Business Analyst (2005 - 2009)

Managed technical projects that are part of global SAP (ERP) program for CA. Lead and collaborated

with cross functional, geographically dispersed technical teams that included internal employees and

external consultants. Communicated project expectations to team members, stakeholders and report

project status to senior management.

• Managed project scope, schedule, cost and deliverables for various in-flight projects. Developed

project reports, plans and templates. Participated in PMO meetings to provide project status updates.

• Managed technical teams of Basis, Security, DBAs and QA to perform project support throughout

project lifecycles. SAP applications (CRM, SRM, BI, ECC, and Portal) were delivered to the business

on schedule and within budget.

• Managed disaster recovery planning for business critical applications. Led a team of functional

and technical specialists to perform monthly and semi-yearly disaster recovery tests. Mitigated risks,

ensured business continuity and achieved service level agreement (SLA).

• Led the coordinated effort of mass roll-out of front-end tools (SAP GUI 7.10/ BEx Analyzer 7.0)

to standardized end-users desktops. This deployment impacted 12,000+ users with customized

package requirements for different business areas.

• Gathered ixchange requirements from vendors to implement Autosys to create batch jobs that

transfers external files from vendors to SAP applications. Collaborated with functional analysts,

Autosys team and development. Performed project and production support activities to maintain and

build Autosys jobs.

• Led weekly meetings for SAP change management to ensure changes going into SAP

environments comply with workflow policy. Communicated the change orders in corporate change

management meetings to assess the impact and minimize the downtime.

• Coordinated with GIS technical teams, functional teams and SAP teams to developed weekly

maintenance schedule.

• Central point of contact for all technical issues. Maintained defect logs and test cases for SAP

applications and QA testing.

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• Created and contributed to technical documents, operational procedures, process documents and

architectural diagrams.

Enterprise Management Administrator, Global Information Systems (2002-2005)

Performed daily administration, global operations support, maintained and optimized Unicenter

environment for CA Infrastructure.

• Implemented and upgraded Unicenter suite of products based on CA’s best practices.

• Represented the team in Unicenter Disaster Recovery readiness planning and implementation.

Coordinated testing efforts to ensure availability and stability of the production environment.

• Trained internal teams on corporate escalation process, troubleshooting and installation issues.

Maintained and updated corporate escalation guide, FAQ and Service Desk Unicenter documents.

• Participated in the alpha and beta testing phase of SDLC for Unicenter NSM, Service Level

Management and Application Support Option.

Consultant, Sales & Field Services (2000-2002)

Engaged customer/sales to ensure a thorough understanding of customer objectives and problems,

identifying technology to showcase to generate sales opportunities. Presented suite of Unicenter products

at North East region solution centers and CA-World to partners, vendors and customers. Traveled 50% of

the time.

Technical Specialist, Product Development (1999-2000)

Exceeded customer service and turnaround goals by providing product support for Unicenter, Brightstor

and eTrust Antivirus.

TECHNICAL SKILLS

SAP Products: R/3 Enterprise, ECC (Enterprise Central Component), Enterprise Portal, BI,

CRM (Customer Relationship Management), SRM (Supplier Relationship

Management)

SAP 3rd Party: Trillium, Vertex, Autosys

Methodologies Systems Infrastructure Development Life Cycle (SDLC), Information

/Models: Technology Infrastructure Library (ITIL), Project Management Life

Cycle (PMBOK)

Platforms: Windows 2000, 2003, XP, Vista, OS/390, zOS, SuSe Linux, Red Hat

Linux Server, AIX

Databases: Microsoft SQL Server, DB2/390, DB2/AIX

Additional: Microsoft Project 2007, Microsoft Office 2007, Microsoft Office SharePoint

Server 2007 (Excel, Word, Access, PowerPoint), Microsoft Project 2007,

Microsoft Visio 2007, Clarity and Unicenter suite of products.

E D U C AT I O N

FLORIDA STATE UNIVERSITY, Tallahassee, Florida

Bachelor of Science in Management Information Systems

PROFESSIONAL DEVELOPMENT

Certified Project Management Professional (PMP), Certified Information Technology Infrastructure

Library (ITIL), Certified Unicenter Engineer, IT Project Management, Dale Carnegie, Microsoft Project

2007, Microsoft SharePoint Services 2007

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