Customer Service Engineer

Cristian Chalas

*** ****** ****** ********* *******, FL 32714

Home. 407-***-**** Ph. 407-***-**** - *********.******@*****.***

Education

Institute Las Americas in Santo Domingo (ITLA), Santo Domingo, DR

09/2009

Electrical Controls

Programmable Logic Controller

Institute of Technology in Santo Domingo (INTEC), Santo Domingo, DR

10/2008

Bachelor's Degree - Electronic Engineer and Communications

Experience

Eaton Electrical Group, Haina, DR

01/08 - 03/10

ETool Engineer / Design Engineer

. Created electronic product configuration tools in Eaton's Bid Manager

product configuration, pricing and order entry software.

. Scheduled meetings with Product Experts (typically Product Managers in

the USA) for product training and information.

. Responsible for determine and implement category/product hierarchy,

determine product questions (attributes) and answers (attribute

values) to present to users.

. Determine what combination of attributes & values Eaton can

manufacture and develop logic on how to create an Eaton Catalog

Number.

. Determine what competitors and products are to be included in the

tools, model competitive products in the software, and write cross-

reference rules to facilitate the complete cross-reference and

configuration of Eaton products.

. Work with Product Experts to ensure accuracy for Eaton products and

competitive cross-reference products.

Eaton Electrical Group, Haina, DR

02/07 - 01/08

E-Tools Intern

. Created web based electronic product configuration tools in Eaton's

Component Manager product configuration, selection and pricing

software.

. Create new Eaton's products using HTML to configure them online.

. Planned the logic on how the Catalog Numbering System will match the

current attributes base on online catalogs.

. Add a cross-reference tool between Eaton's products and their

competitive review the differences.

. Reviewed products created in the software with the product marketing

teams to verify the correct attributes are being selected and all

possible combinations and part numbers are available for each product.

. Upload the pictures of the products to the webpage using Adobe

Photoshop.

Stream International (Sirius Satellite Radio Project), Santo Domingo, DR

09/06 - 05/07

Customer Service Representative

. Provide customer service with new activations on Sirius Satellite

Radio.

. Make changes on the Billing accounts for the customers.

. Provide product support and technical information with the install,

and how to operate and retrieve the activation code on the equipment

on OEMs (Cars with pre-installed equipment), Homes and portables

radios.

Activities & Organizations

Electronics and Communications Group, Institute of Technology in Santo

Domingo (INTEC)

. Vice-President, 2006

Matlab Digest Academy Edition (Math Works)

. Attended online webinars for Matlab and Simulink.

National Instrument Seminars

. Participated in seminars about the latest Data Acquisition Unit (DAQs)

from NI and their current changes on Lab View.

CTIA Wireless Association

. Participated in conventions regarding Technological Advances.

Skills

. Bilingual (Fluent English and Spanish)

. Electrical Controls and PLC Programming

. Microcontroller Programming (PICs Family)

. Basic and Digital Electronics

. Computer Hardware

. Cisco Network Knowledge (CCNA in progress)

Software Design & Programming

. Windows and Applications

. Microsoft Office (Word, Excel, Power Point, Visual SourceSafe

Database)

. HMI: Lab view (Basic Level), Genie

. EWB Multisim, Electronic Work Bench, Proteus, PCB Wizard

. LD Micro (Ladder Logic Diagram)

. MatLab

. Assembler, C++

. HTML (Basic Level)

. Packet Tracer, Opnet Design, NeoTrace

Reference Upon Request

Contact this candidate