Customer Service Manager
Resume:
Laura G. Hicks
** ***** ******* ***** ( Ringgold, GA 30736 ( ***********@****.***
Administrative Support
Core competencies include:
Customer Service Superior communication 50+ WPM typing skills
skills
Multi - line phone File maintenance Microsoft Office Suite
support
Correspondence Organizational skills Online customer support
Proven ability to provide administrative, customer and sales support in
both small family owned businesses as well as large corporate environments.
Adept at managing projects independently as well as working in a team
environment to accomplish goals.
Professional Experience
CUSTOMER SERVICE - SALES SUPPORT 4/ 2005 - 9/2009
BONASEPTIC CO. - Marietta, GA
Small, multigenerational family owned manufacturer of TUF-FOOT pad callous
enhancer.
. Responded to distributor inquiries regarding minimum order quantities,
MSDS information pricing and usage.
. Resolution of all customer issues including order tracking, guarantees,
refunds and usage inquiries.
. Maintained all vendor files and advertising scheduling.
. Front line phone support.
. Liaison for corporate sponsored long distance athlete Chrissy Evans.
RECRUITER/ EVENT COORDINATOR 8/2002 - 3/2005
THE MOTHER BALANCE FOUNDATION - Lombard, IL
Local non-profit foundation providing in home Postpartum Depression support
services.
. Responsible for the recruitment and management of teams in the area to
service clients with PPD overseeing ten volunteers at a time.
. Assist in all aspects of fundraising in order to launch a support team
for women in the community suffering from Postpartum depression.
Activities include benefit concerts, soliciting donations of work from
local artists for resale in the community, as well as the solicitation of
private funds.
Laura G. Hicks Resume pg. 2
***********@****.*** 423-***-****
OPERATIONS MANAGER 8/1997 - 5/2000
SNELLING PERSONNEL SERVICES - Oakbrook, IL
Full service staffing agency with over 300 million in annual revenue.
Operations Manager 2000
Branch Manager, Onsite Sears Corporate Headquarters 1999
Lead Personnel Manager 1996-1998
. Worked in conjunction with sales team to achieve sales goals and overall
branch profitability.
. Responsible for all operational aspects of the branch including but not
limited to: A/P, A/R, collections,
. Provided excellent customer care and staffing for a three million-dollar
account.
. Reached overall customer satisfaction ratings of 90% while maintaining
a fill ratio over 95% in a high volume all-clerical environment.
. Oversaw the daily functions of Personnel Management team consisting
three full time onsite staff.
. Responsible for the day to day functions of the Personnel Management
Team with two direct reports.
. Maintained a pipeline of qualified candidates to fill Temporary, Temp-
to-hire and Direct Hire job orders in a timely manner.
. Used needs based selling to grow current accounts and solicited
additional job orders.
Education & Training
1993-1995 College of Dupage, Glen Ellyn, IL
The Essentials of Human Resources
Recruiting and Sales Training, Snelling Corporate Headquarters
Computer Skills
Word, Excel, PowerPoint, Outlook, Quickbooks Pro 2005, Quickbooks Customer
Manager, EmPact Candidate Tracking System, Internet usage
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