Manager Customer Service
Resume:
Thomas Randolph Boothe Sr.
New York, NY 11036
Mobile 540-***-**** Email: **********@*******.***
Office Services Manager
Meticulous detailed, multitasking professional with experience planning and
directing management level administrative affairs. Combines strong problem
solving, organizational and communication skills with the ability to
independently plan and direct high-level business affairs. Demonstrated
ability to manage, coach, motivate and build cohesive teams that achieve
results.
Areas of Expertise
Administrative Policies and Procedures
Interpersonal Communication
Office Management Services
Team Building and Leadership
Customer Service
Knowledge of Digital and Analog Reprographic Equipment
Implementation Management
United States Postal Services Management Services Certification 2009
Education
Institute Of Finance New York, NY (Brokerage Operation) 1988
Mac Avoy Business College New York, NY (Business Management) 1977-1978
Awards
R.R Donnelley and Sons All star Employees Team 1992
Archer Management Services Mid Atlantic Implementation Manager of the year.
1996
Work Experience
The Sports Booth Athletic Center Stafford, VA August 2009 -
Present
Position: Facilities Coordinator
Duties: Coordination of all business critical equipment shutdowns,
maintenance services and service and repairs. Cultivate long-term
relationships with vendors and service representatives. Support space
planning. Actively involved and partner with Chief Executive Officer
regarding project management, event coordination, safety and security.
Ricoh Professional Services Washington DC August 2007
- August 2009
Position: Office Services Site Manager Law Firm
Responsibilities: Manage the day-to-day operation of mail services,
reprographics, messenger services, receptionist station, kitchen
facilities, manage office equipment and supplies. Coordinated conference
room operation. Cultivate long-term relationships with vendors and service
representatives. Administrative services, which consist of processing
payroll, generate monthly reports and administrative policies and
procedures.
Additional duties. Provided Implantation management expertise for new
business
United Services Organization Arlington, VA March 2005
- August 2007
Position: Office Services Supervisor
Duties: Supervised the day-to-day operation, which consist of managing mail
department, fax and copy centers, kitchen facilities, and catering and
courier services.
Manage office supplies and equipment. Coordinate conference room operation.
Coordination of all business critical equipment shutdowns, maintenance
services and service and repairs. Cultivate long-term relationships with
vendors and service
Merrill Corporation, Washington DC February
2002 - March 2005
Position: Senior Site Manager Law Firm
Duties: Manage Office services operation at a prestigious law firm,
operation, which consist of managing mail department, fax and copy centers,
kitchen facilities, and catering and courier services.
Manage office supplies and equipment. Coordinate conference room operation.
Negotiated service contracts with various vendors' Administrative duties
consist of processing new hire paper work, processing payroll, generating
monthly reports, which consist of account billing and productivity.
Implementation of workflow procedures.
MCS Management Services Philadelphia, Pa September 2001 -
February 2002
Position: Area Manager @ Law Firms
Duties: Manage the day-to-day office services operation at several law
firms simultaneously, which consist of managing mail department, fax and
copy centers, kitchen facilities, and catering and courier services.
Manage Office supplies and equipment. Coordinated conference room operation
Administrative duties: Processing company payroll for 45 sites. Provided
sales team with site analysis of potential new business. Acted as liaison
between MCS and client. .
Other duties: Selected as Dean of MCS Training Academy which provided
management training for selective MCS employees. Coordinate new business
start-ups. Recruiting responsibilities consisted of coordinating job fairs
and other recruitment events.
Archer Management Services Washington DC April 1993 -
September 2001
Position: Site Manager Office services @ Law Firms
Duties: Manage the day-to-day operation, which consist of managing mail
department, fax and copy centers, kitchen facilities, and catering and
courier services.
Manage office supplies and equipment. Administrative duties which consist
of processing payroll prepare monthly reports and assist Human Resources.
Managed a team of back up specialist and assigned accordingly to backfill
positions on a temporary basis. Implementation of workflow processes for
new business.
RR Donnelley and Sons New York, NY January 1989
- April 1993
Position: Site Manager Office services @ Law Firms
Duties: Manage the day-to-day operation, which consist of managing mail
department, fax and copy centers, kitchen facilities, and catering and
courier services.
First Manhattan Company Investment Bank January 1981-
January 1989
Position(s) Investment clerk - Mailroom Supervisor- Messenger
Duties: Investment clerk: Monitored account transactions on the New York
Stock exchange. Client communication via telephone to confirm transactions
and to guarantee that accounts complied with the rules and regulations of
the New York Stock Exchange
Data entry of account activity.
Mail room Supervisor: Sort and distributed incoming U S mail. Process
outgoing mail utilizing postage meters. Process all overnight packages
utilizing FedEx power ship systems.
Messenger: Delivered stocks and bonds to various firms in the Wall Street
area
References furnished upon request
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