Customer Service Marketing

Jose L. Rodriguez

***** ** **** ******* ( Miami, Fl 33185

***************@*********.*** ( 305-***-**** ( 305-***-****

Experienced Recruitment Coordinator designing and implementing marketing

strategies within a multi-cultural/ multi-ethnical population for Miami-

Dade County Public Schools. Over 15 years of experience in

management/leadership positions to include marketing, customer service,

operations management, budgeting, and inventory control. Seasoned public

speaker/presenter in English and Spanish. Proficient in Microsoft Office

applications.

Summary of Qualifications

( Over 20 years of experience in marketing and customer service

( 5 year certified professional experience in business and employment

development.

( Certified Florida Workforce Professional

( State of Florida: Professional Educators Certification in

Exceptional Student Education and Career Specialist.

( Bachelor of Arts in Psychology

( Strong written, verbal, and presenter skills in English and Spanish

Professional Experience

Recruitment Coordinator/Exceptional Student Educator

08/2005-01/2010

Miami-Dade County Public Schools- William Turner Tech. H.S.

Miami, Fl

( Directed recruitment and marketing strategies for Turner Tech with

over1800 students

( Developed and coordinated recruitment meetings with top-level leaders

formulating flow charts, timelines, and yearly projections.

Maintained budget expenditures.

( Designed and organized open house recruitment functions and executed

presentations in over 30 schools throughout Miami-Dade County.

( Increased applications from 900 to 1400 within a 4-year time frame

( Appointed to School Leadership Team.

Career Specialist 12/2003-

08/2005

Miami-Dade County Public Schools- Miami Lakes Educational Center

Miami, Fl

( Coordinated recruitment marketing strategies, materials, and

functions for Miami Lakes Educational Center. Organized and directed

orientations, open house, and presentation functions for 500 students

and parents

( Delivered instruction to students on the development of resumes,

cover letters, letters of recommendation, and interviewing skills.

( Directed students with job prep and referrals increasing internships

and placements by 20%.

( Assigned to School Leadership Team.

Jose L. Rodriguez ( ***************@*********.*** ( 305-***-****

( page 2

Business Developer 01/2001-

09/2003

South Florida Workforce- ACS State & Local Solutions/ TTI America

Miami, Fl

( Directed career services, recruitment, employment, and placement

functions for dislocated and unemployed workers with the local

business community

( Increased and sustained placement of clientele from 20% to above 50%

within a 6- month interval. Organized marketing services to a variety

of businesses throughout the county.

( Maintained consistently among the top 5 high-ranking offices

throughout Miami-Dade County for services and placement.

Occupational Specialist 10/1998-

12/2000

Miami-Dade Community College Miami, Fl

( Coordinated career services and local job and recruitment fairs for 2

years with the Hotel/Restaurant, Health, Industrial and Media

industries to create viable job lists

( Marketed tax incentives and bonuses to local businesses and

government entities

( Placed over 40% of clientele into new jobs while maintaining a

retention rate of 85% of them working throughout Miami-Dade County

after 6 months of employment.

Operations Manager 10/1990-

08/1998

Del Corral Investment Group (Victor's Caf South)

Miami, Fl

( Operated a 750 seat capacity establishment producing over 3 million

in revenues.

( Managed 45 employees in 6 areas of operation from floor management to

sales and marketing in a high volume fine dining establishment.

( Generated an increase in sales by 20% while successfully reducing

costs through inventory and cost/profit weekly and monthly reports.

( Achieved prestigious local and national recognition: New Times "Best

Restaurant", National Award of "Five Diamond Award", and "Taste of the

Nation" awards for service and operations.

( Directed administrative meetings and coordinated management and staff

trainings

Education and Certifications

Bachelor of Arts/ Associate of Arts- Psychology

1995

Florida International University/ Miami-Dade College

Miami, Fl

State of Florida Professional Educators Certificate

2004

State of Florida Exceptional Student Educators Certificate

Miami, Fl

District Career Specialist Certificate

Florida Certified Workforce Professional Certificate

2003

Dynamic Works Institute

Miami, Fl

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