Customer Service Training

OBJECTIVE

Seeking a position in an environment, where there is a need for a variety

of office management tasks including - computer knowledge, organizational

abilities, business intelligence and customer service

EDUCATION & TRAINING

ACCA - Certified Accounting Technician Course (Distance Learning), U.K;

12/2005 - Present

> Introductory Level - T1, T2

> Intermediate Level - T3, T4

> Advanced Level - T6, T7

Centre For Enterprise Development Inc., Kingstown, St. Vincent & The

Grenadines. W.I.

11/2009

> Financial Management Module IV: Computerized Accounting (Basic

Training in QuickBooks)

National Information & Communication Technology Training Project,

Kingstown, SVG, W.I

04/2009- 10/2009

> Training courses in

. Comptia A+ (PC Technician)

. International Computer Driver's License (IT Basics Concepts, MS

Windows XP, MS Word, Excel, Access, Power Point, Information &

Communication)

. Career Certification in Cisco Certified Network Association (CCNA).

St. Vincent Community College, Glen, St. Vincent

09/1998-06/2000

. Majored in Management of Business, Accounting and General Paper.

St. Vincent Girls' High School, Kingstown, St. Vincent, West Indies

09/1993-06/1998

> 7 CXC O'Level subjects, including.

. English A, Mathematics, Principles of Accounts, Principle of

Business, Caribbean History, Social studies, Office Procedures,

> 1 GCE O'Level subjects, including.

. Human and Social Biology

> RSA Certificate

. Computer (Word Processing, Spread Sheet and Databases)

Grace Kennedy Money Services Ltd Agent for Western Union Operations,

done yearly

. Sub-Agent Operations Training

. Anti-Money Laundering Awareness Training

Professional Experience

Barrouallie Co-operative Credit Union Ltd (Sub-Agent for Western Union),

Barrouallie, St. Vincent, West Indies

Office Manager

07/2003-03/2010

. Maintain efficient filing system.

. Maintain efficient and orderly records of member's cards, files,

reports, forms and other documents in the Credit Union Office.

. Maintain monthly update of membership, delinquency, loans and

savings registers.

. Provide typing and photocopying service as required.

. Collection of day to day transaction (Credit Union, Western Union &

Utility Bills)

. Maintain daily books of accounts.

. Reconciliation of books of accounts at the end of each day

. Run errands on behalf of organization

. Post journal entries for receipts, disbursements and general

transactions.

. Maintain all CUNA Mutual Insurance records.

. Prepare and mail all correspondence to members and management

committee members as directed by the Board of Directors.

. Prepare monthly loan and delinquency reports along with Statistical

forms and any other report as required by the Board of Directors.

. Provide financial counseling to Members.

. Supervise the day-to-day operations of Staff members.

. Ensure enough stationeries and all equipment are in good working

condition.

. Training of New Staff

. Writing up of Cheque & bank transactions.

. Preparation of Monthly statements of Income & Expenditure and

Balance Sheet

. Interview applicants for small loans and make recommendations to the

Credit Committee.

. Presentation of monthly reports on the operation of the organization

to the B.O.D at the monthly meeting of the Board.

. Keep an update of Office inventory

Net data Ltd/ Omnidox (SVG) Ltd, Kingstown, St. Vincent

Data Entry Operator 01/2001-01/2002

. Input data on different document types

. First Union checks inputting information

Organizational & Interpersonal Skills

. Ability to effectively multitask: proven by managing workers and

subordinates

. Set up, prepare and arrange Board Meetings, Other Committee Meetings

and Annual General Meetings

. Excellent communication skills with clients and colleagues alike

. Organized: displayed in the quality of the work I produce in my

current and past employment

. Efficient: I have successfully completed my assignments as mandated,

or have made the respective persons aware on the occasions when there

might be overruns early

. Team player, mentor and motivator: Ensured throughout all my

workplaces that there is team spirit and have acted as a mentor and

motivator in my community I come from. I have taken this experience to

my job to facilitate dealing with co-workers and subordinates.

Computer Skills

. Microsoft Excel, Publisher, PowerPoint, Word, basic QuickBooks and

will easily adapt to any other accounting software or computer skills

Leadership Skills

. Provided clear directions to subordinates by providing the opportunity

for empowerment and fulfillment of the job's objectives

. Taken responsibility of my behavior and career in all my employment

. Practiced good listening skills thus being able to make employees as

comfortable as a result obtain greater output from them

Activities, Interests & Memberships

. Secretary of different community groups involved in uplifting of our

community youths and helping to keep them focused on a goal in life

and being someone special in their own way.

. Involvement in homework clubs working closely with our young ones

helping to develop their reading skills and other key school areas

. Participation in workshops including an HIV/AIDS 101 Workshop

conducted in March 2006 highlighting awareness and indiscrimination of

our already infected victims

. Certified as an outstanding customer service representative by Western

Union

Contact this candidate