Customer Service Quality Assurance

Christine M. Bubel

**********@*****.***

**** ****** ***** ***** ** 30809 570-***-****

Project Coordinator / Account Management

? Team Player ? Excellent Customer Service

? Exceed Project Quality Standards

? Lead Multiple Projects ? Initiates Performance

Efficiencies ? Problem Resolution

Education

Bachelor of Business Administration, 2008, Cum Laude

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Major: Marketing; Minor: Management Information Systems

Professional Experience

Broadview Networks, Inc. 2008 -

July 2010

Project Coordinator

Project Coordinator responsible for assisting with department start-up and

customer transitioning

Key Accomplishments

. Managed up to 80 customer accounts (POTS, DSL & T1) acting as primary

installation point of contact, information hub, and escalation point until

project deliverables where successfully completed

. Successfully transitioned customer accounts to Broadview resulting in

increasing responsibility to "high priority" customer account management

. Developed and implemented standard operating procedures to ensure

consistency in order handling and to promote continuous quality assurance.

As a result, drove staff training initiative promoting the visibility and

role of the department within the organization

. Increased success in service delivery for taking time to review the order

for accuracy and to make sure the customer would not experience any

problems while transiting to Broadview

. Managed all aspects of the project ensuring delivery on time, with

specific attention to client satisfaction, risk mitigation, and scope

management

. Promoted stakeholder management including internal and external

personnel, customers and vendors

Work Experience - Other 2007-2008

Credit Manager- Wells Fargo Financial

. Built customer relationships by offering financial services aligned

with their personal needs to ensure their financial success

. Established service goals by utilizing referrals and company-provided

leads to work with customer arrangements

Enterprise Technology Internship- Comcast Enterprise Technology

. Assisted with Purchase Requisitions for multi-million dollar enterprise

projects

. Coordinated appropriate resources for projects ensuring successful

milestones were met

. Consolidated and transferred all previous monitoring requests into a

standardized methodology for current and future projects

SKILLS & TECHNICAL LANGUAGES:

Familiarity with SAP R/3,WordPress, Remedy and SQL*Plus

Softspeed

Xpercom

Verizon GUI

MS Office

ACTIVITIES:

Volunteer, Word Camp Boston; January 2010

Volunteer, Word Camp Savannah; August 2010

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