Customer Service Representative

Mya Verletta Tutt

abltmi@r.postjobfree.com

**** ********* **

Augusta, GA 30909

706-***-****-cell

OBJECTIVE

To obtain a position where education and experience will lead to future

success.

EDUCATION

Augusta State University

Augusta, GA

Bachelor of Kinesiology and Health Science, Pre-Physical Therapy

December 2010

EXPERIENCE

Delta Lines, Customer Care Baggage

. tracking lost baggage May

2010-Present

. Returning bags to passengers in a timely manner

Electrolux, Kelly Services

. Sales Consultant

. Order parts and scheduling service appointments

February 2010-May 2010

. Resolving product complaints

Verizon Wireless, SITEL

Customer Service Representative August 2008-

January 2010

. Account manager for Verizon prepay customers

. Assist customers with activations, billing, and troubleshooting

. Achieving FCR (First Call Resolution)

Blue Cross Blue Shield, Kelly Services

Claims Analyst October 2007-May

2008

. Proofing and analyzing medical claims

. Processing goal number of claims in a timely and accurate manner

SKILLS

Greenbrier High School- Doctor's Hospital Clinical Rotations, Pharmacy

experience

Computer-Proficient: M Word, MS Excel, MS PowerPoint, MS Outlook

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