Felicia Y. Long
Moreno Valley, CA 92553
951-***-**** home 951-***-**** cell
EDUCATION
University of Phoenix Masters of Business Administration
University of Phoenix, Bachelors in Human Services
QUALIFICATION SUMMARY
I have exemplary ability in prioritizing, with a time conscience mentality
about meeting deadlines. As a learned and experienced person, I possess
excellent written and oral communication, and interpersonal skills, as well
as the discipline to handle sensitive- confidential material. Being a high-
spirited motivator I have successfully counseled probationary youth in-
group home settings to modify their behavior, and achieve great success.
I have experience with WMS-Warehouse Management Systems, and I have written
a standard operating manual on how to perform related duties. As a care
provider of the elderly and youth I have experience in financial
distribution, medication distribution, apparel occupation, and social
therapeutic assistance, record keeping, and charting information, and case
management. As a Senior Office Computer Operator, I have knowledge and
experience of standard office equipment, and general office procedures,
Micro-Soft Office applications.
EXPERIENCE
National Freight Industries
US LOGISTICS for Hanes-brands 10/08-10/09
Perris, California
Waver
As a Operations Wave Processor, I processed customer orders using PKMS
(pick ticket management system), that minimizes error rate, and controls
the volume and flow of the warehouse operation.
RYDER SYSTEM INC
US LOGISTICS- SUPPLY CHAIN SOLUTIONS 07/08- 10/08
Moreno Valley, California
Lead Administrative Yard
Clerk
I had the responsibility to accurately maintain yard inventory of cargo,
and successfully control the traffic flow in a timely manner; while
processing company bills of lading, time cards, and calendar scheduling.
KIMCO STAFFING (Ryder client) 03/08- 07/08
Riverside, California
Lead Administrative Yard Clerk
My responsibility was to accurately maintain yard inventory of cargo, and
successfully control the traffic flow in a timely manner; while processing
company bills of lading, time cards, and calendar scheduling, and train
other employees on different job functions.
SECURITAS SECURITY USA (Ryder client) 10/07-03/08
Ontario, California
Security Surveillance Officer
For Ryder Logistics and Phillips Distribution Warehouse I was responsible
for the protection of company employees and assets, by controlling the
theft actions of individuals on a daily basis with the use of metal
detection systems and surveillance cameras.
COUNTY OF SAN BERNARDINO 08/06 -05/07
Social Services-Transitional Assistance Dept.
Adelanto, California
As a childcare provider I successfully instructed young children with
educational skills, provided meals, transportation assistance, and offered
structural counsel, and encouraged positive discipline behavior.
ALPHA CONNECTION YOUTH SERVICES 01/06-08/06
Apple Valley, California
Child Care Worker Supervisor
I supervised a 10-bed young men facility of at-risk teens, and other
childcare workers (4), men and women to help young men with basic daily
living skills. I harmonized motivating group activities, counseled
probationary youth with private issues, and instructed them how to modify
their behavior with acceptable results.
SAN BERNARDINO CO. DAAS/IHSS 11/03-/1105
Victorville, California
Elderly Care
Provider
In home supportive services for elderly developmental client; where I
assist in the re-training of daily living skills, while providing financial
disbursement, and occupational assistance. I was an exceptional
advocate networking to Medicare for equipment, Pension wages, and Social
Security funding, pharmaceutical medication, and financial assistance from
various agencies.
THE REAL LIFE CENTER 9/05 -01/06
Riverside, California
I supervised a 6-bed young men facility of at-risk teens, whereas I helped
young men with daily living skills. My duties were to coordinate strength
building and motivating group activities that constituted unity and control
amongst the teens. I had the aptitude to counsel probationary youth with
private issues, and educated them how to apply principles, which modified
their behavior with acceptable results.
LOS ANGELES UNIFIED SCHOOL 03/00 -11/03
Cudahy, California
Office Computer Operator
As a Senior Office Technician of the secondary office, using the SIS system
I maintained daily accurate student attendance records, processed student
report cards for data, and numerical corrections while proofing data input
into the computer information system. I also coordinated reports, files and
records for access and retrieval for administrators, and teachers using
micro-soft office applications, as well as the guidance and bilingual
office.
LOS ANGELES UNIFIED SCHOOL 10/98-/03/00
Los Angeles, California
Office Assistant
As an Office Technician for Johnny Cochran middle school my duties were to
maintained daily accurate student attendance records, provide clerical
support to employees, and administrators. I tracked through investigation
student absence of attendance on a daily basis, and assisted parents with
concerns of school related matters. In addition, I effectively coordinated
reports, files and records for quick access and retrieval for
administrators, and teachers using micro-soft office applications.
Felicia Y. Long