Customer Service Sales

Sylvia Martinez

Orlando, FL ***** Cell: 407-***-**** **************@***.***

Experience Optimal Phone Interpreters January 2009 - Present Operator Lake

Mary, FL

Answer and redirect emergency, hospitals and insurance calls. Translate

from English to Spanish and Spanish to English. invoice calls in a timely

manner.

Kelly Services June 2008 - January 2009 Customer Service El Paso, TX

Assist customers with questions pertaining to their accounts. Re-direct

calls to the necessary department.

American Income Life January 2008 - May 2008 Supervising Agent El Paso, TX

Meet with customers and assist them with their insurance needs. Verify

banking information and medical records. Manage and assist other agents on

achieving their weekly goals. Conduct interviews for available positions.

MTC January 2007 - January 2008 Wholesale Assistant Manager El Paso, TX

Attend to customer needs, re-stock necessary supplies for customers

business. In charge of flyers, promotions, newsletter, importing, exporting

of materials. Responsible for over achieving sales goals, and customer

retention levels. In charge of opening and servicing new and existing

accounts. Daily manage and recording keeping of bank deposits, credit card

credits and debits. Answer phone promptly and assist customers with

questions.

El Gallito Ingles May 2004 - December 2006 Sales El Paso, TX

Provide exceptional customer service, in sales and other vendors. In charge

of accounts receivable and payable. Assist on making necessary payments to

different suppliers. Open and service new and existing accounts. Provide

new employees with the necessary documents for employment. Attend SEMA

Conference in Las Vegas, NV to purchase merchandise needed for business.

Bilingual (English, Spanish)

Proficiency of Microsoft Word, Excel, Power Point, Outlook, Publisher

References available upon request

Contact this candidate