Customer Service Quality Assurance

JOSH PRICE

*** ****** ****** **. *********, TN 37752

cell: 865-***-**** . home: 423-***-****

e-mail: ********@***.***

OBJECTIVE

To provide superior service to my employer and aid in their growth and

prosperity

Summary of Qualifications

. Over 6 years of Solid Experience providing top level service in

insurance inspections.

. Superb ability to use independent judgment and to manage and

impart confidential information.

. Strong organizational skills, attention to detail, and

flexibility.

. Sound knowledge of evaluating hazards and calculating replacement

costs on residential and commercial properties.

. Strong technical knowledge and outstanding communication and

public relation skills necessary to excel in any market.

. The ability to provide complex reports and risk analysis in a

timely fashion.

. The ability to work independently alongside a web-based business.

Education & Training

Bachelor of Arts-Psychology-2002: University of Tennessee, Knoxville,

TN

Trainings: CAD-based software, Quality Assurance, Field Services

Professional Experience

2004-2009 MUELLER INSURANCE SERVICES Tonawanda, NY

Loss Control Inspector

. Provided various residential and commercial loss control inspection

packages in the Western Pennsylvania market.

. Aided in insurance underwriting process by evaluating hazards and

calculating replacement costs

. Organized and transmitted confidential insurance reports for

residential and commercial policy holders

. Succeeded in maintaining an above average percentage for

providing timely, efficient reports

2003-2004

STINGRAY SERVICES Melrose, Ohio

Independent Contractor

. Prepared product merchandizing for various companies, such as Home

Depot and Lowes.

. Trained independent contractors to assemble products, merchandize, and

perform customer relation duties.

. Performed customer service and public relations as acting liaison

between Stingray and contracted companies.

Relevant Skills

. Proficient in CAD, Word/WordPerfect, Excel, PowerPoint, Internet

navigation, Email

Interests

. Avid golfer and fisherman. Highly interested in computers and

electronics.

Employment History and References Available Upon Request

Contact this candidate