Customer Service Assistant

Deborah S. Clonch

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253-***-****

*.******@*******.***

Summary of Qualifications

. 10+ years experience providing office and management support.

. Coach, mentor and provide direction including training new unit

members.

. Coordinate conferences and training; scheduling, planning and

implementing.

. Provide high level of support to internal and external customers.

. Serve as a resource for business partners.

. Make travel arrangements, reconciled travel expenses and credit cards.

. Coordinating, planning and scheduling.

Skills & Abilities

. Proficient in Microsoft Office Suite and other proprietary software.

. Collaborate and produce printed material; brochures, calendars,

posters and PowerPoint. (examples available)

. Experienced Special Event Planner; on site and off.

. Research and develop curriculum and instruct training classes;

customer service, telephone and business etiquette, leadership and

team building.

. Accounting; manage budgets, reconciliations, receivable/payables,

taxes and payroll.

. Compile, analyze and create reports from research, focus groups and

surveys.

Interpersonal

. Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects.

. Active listener and communicator who effectively conveys information

both verbally and in writing.

. Seasoned professional whose honesty, integrity and ability to work

with confidential information provide for effective leadership and

strong business relationships.

Experience

State Farm Insurance Company 1995 - 2008

Underwriting Service Assistant 2005 - 2008

Learning & Development Specialist

2000 - 2005

Learning & Development Assistant

1995 - 2000

Education

Clover Park Technical College 2009

Pathways to Employment Microsoft Office Suite Certificate

Pierce College, Lakewood, WA 1999-

2005

Digital Design and business courses

GPA 3.6

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