Customer Service Sales Representative
Resume:
ERIC JOUVAL
Kenmore, WA 98028
**********@*****.***
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Profile
Ten years of experience in the wireless telecommunications industry, with
six years of proven results in Quality & Revenue Assurance with
responsibility for analyzing billing data. Successful experience working in
a fast paced, rapidly changing environment, skilled at multi-tasking,
providing attention to detail, and working productively as a team member to
achieve goals for quality and productivity. Passionate and hardworking
professional who is a quick learner and interfaces effectively with people
at all levels.
Technical Skills: Windows 2000, XP, MS Word, Excel, Outlook, and Access.
Language Skills: Fluent in French.
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Work Experience
T-Mobile USA, Bellevue, WA 2007 -
04/2010
Network Cost Analyst II, Carrier Management Group
. Analyzed, audited and processed complex telecommunications invoices
ensuring compliance with applicable contracts and tariffs.
. Reviewed invoices for appropriateness of charges, errors, or
omissions, as well as potential savings, and optimization.
. Managed 668 accounts with small & large vendors - negotiating
recoveries, minimizing outstanding balances, and ensuring continuous
uninterrupted services.
. Prepared month-end accruals for unpaid invoices, unbilled services and
open disputes.
. Provided analysis and compiled reports using Ad Hoc, as well as
Business Objects internal reporting tools, including explanations of
monthly operational expense variances.
Cingular Wireless, Bothell, WA (Contract through TEK Systems)
2006
Billing Analyst - IT Enterprise Billing
. Analyzed billing data for all high risk major & national accounts
monthly.
. Extracted billing data into an Excel report and conducted audits on
high risk major & national Accounts daily.
. Reported all error statuses found with high risk accounts, and
escalating them to the designated department daily.
. Implemented pre and post cycle summary reports from both reject and
correctable raw data statuses.
. Provided consolidated billing reports weekly.
Continued...
ERIC JOUVAL - Page 2
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Alltel (formerly Western Wireless), Bellevue, WA
1998 - 2006
Coordinator - Finance (2006)
Billing Coordinator II (2001-2005) & I (2000-2001), Revenue
Assurance/Billing
. Reviewed sample invoices for each market and billing cycle - checked
for accuracy of rate plans, features, and all other aspects of billing
data.
. Prepared documentation such as QA, checklists, etc. and coordinated
review prior to approval of release for a wide range of billing
cycles.
. Compiled and analyzed a variety of billing reports such as billing
revenue tracker, bill balance report, recycled usage reports, and
other reconciliation reports.
. Researched and processed a variety of billing issue notifications
received from the customer service department.
. Assisted the Information Technology department with testing of new
billing version for a variety of billing system upgrades.
Customer Care Representative (1998 - 2000)
. Interacted with and responded to customer concerns and assisted with a
variety of needs coming from the sales field.
. Recognized for performing well under time constraints - received
ratings of 98% to 100% during regular quality reviews.
. Resolved customer problems, provided effective follow through,
negotiated problem resolutions, and ensured compliance with company
policies and government regulations.
VoiceStream Activations Representative (1998)
Began work with Western Wireless in this temporary position responsible for
activating accounts from sales representative in the field.
. Received 96% to 100% ratings during regular quality reviews.
. Ran credit reviews on Lightbridge system.
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Education
Marketing Certificate
University of Washington Extension Program/School of Business
Associate of Applied Arts Degree in Fashion Marketing
The Art Institute of Seattle
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