Customer Service High School

SYLVIA L LEWIS

** ****** *****

BRACEY, VA *****

Phone: 434-***-****

********@*****.***

Objective

Seeking a career opportunity that will utilize, as well as, enhance my

skills and experience in sales/customer service and graphic design.

Abilities

Excellent customer service skills, completed FISH! Philosophy in Customer

Service Course; excellent communication skills, both written and oral;

graphic design skills (web and print), proficient in the following computer

programs: QuarkXpress, Quickbooks Pro and Point of Sale, Adobe Photoshop,

Microsoft Office Suite, Fetch FTP, Internet Explorer, Firefox, Safari;

excellent internet and email skills, ability to use fax, copier, calculator

and cash register; ability to learn new skills quickly, a flexible employee

who works well both independently and as a team player, ability to solve

problems quickly and efficiently, supervisory experience, excellent

manners, ability to speak and read Spanish, currently learning American

Sign Language, willingness to cross train, experience working in a fast

paced, deadline oriented environment

Employment History

STORE MANAGER

07/2009 - 03/2010 CLARKSVILLE FINE JEWELRY Clarksville, VA

Duties included selling fine jewelry to walk in customers, ordering fine jewelry and

gift items for inventory, maintaining inventory database, counting and recording

inventory, weighing and pricing scrap gold for purchase from customers, filing sales

tax reports, completing daily, weekly, and monthly sales reports; creating jewelry

displays, daily bank deposits and credit card batching, overseeing advertising and

promotional endeavors, designing and creating window displays based on holidays and

seasons, supervising 1-2 employees, clerical duties and computer system maintenance

as needed, used problem solving and customer service skills on a daily basis.

ACCOUNT EXECUTIVE

07/2004 - 07/2009 THE MECKLENBURG SUN Clarksville, VA

Contacting local businesses about newspaper display advertising opportunities,

methods of contact included in person, telephone, fax and email; establishing new

customers and maintaining current customer relationships, promoting special editions

or sections (i.e. Home Improvement, Bridal, Lake Editions); determining cost of

advertisements based on size and color inclusion; recording pertinent advertisement

and customer information on a manifest, submitting ad copy to the graphic design team

via email, fax or ftp; writing ad copy and determining layout; obtaining graphics and

artwork to be included in the advertisement; scanning photos and artwork; taking

digital photos, writing articles about local businesses, as well as human interest

stories.

Other duties outside of my job responsibilities included typesetting articles and

classified ads, answering the telephone, newspaper page layout, covering local

government and school board meetings as needed, bookkeeping tasks including accounts

receivable, accounts payable and payroll.

PREPRESS SPECIALIST

09/2002 - 05/2004 WOMACK PUBLISHING South Hill, VA

Typesetting copy and classified ads, paginating newspaper pages, scanning photos and

artwork, editing photographs, composing ads, proofreading. Won several awards for

design work on special publications that were published by "The South Hill

Enterprise", a local twice-weekly newspaper.

WEIGH PARTY TECHNICIAN

06/2001 - 09/2002 VIRGINIA DMV Alberta, VA

Weighing trucks, entering citation information into database, accepting and

processing payment for citation fines, keeping records, general customer service.

GRAPHIC DESIGNER

08/1998 - 06/2001 EDMONDS PRINTING/COL Lawrenceville, VA

Used graphic design skills to create brochures, stationery, books, posters and other

printed materials; operated various printing equipment including risograph, plate

burner and bindery equipment; general customer service. Software used included

QuarkXpress, Adobe Photoshop, Adobe Illustrator, Microsoft Word.

Education History

Completion Date Issuing Qualification Course of Study

Institution

2004 SOUTHSIDE VA. 3 Years of College or a General Studies

COMM. Technical or Vocational

School

Attended SVCC between 1996 and 2004 at various times. Courses were taken on an as

needed basis to improve job skills and for personal growth. Coursework included

Social Science, English and Composition, Early Childhood Development, and Computer

Skills.

1996 BRUNSWICK SENIOR High School Diploma Honors High

HIGH School Curriculum

Member of the National Honor Society, selected for Who's Who Among High School

Students, Member of Talented and Gifted, completed Health Occupations Internship in

Respiratory Therapy at local hospital, Art Studies Vocational Requirement completed,

Foreign Languages requirement exceeded (5 years of Spanish Language).

Additional Information

Served as a team captain for the American Cancer Society's Relay for Life,

volunteer at Buckhorn Elementary School, member of South Hill Church of

God, owner of Ruth's Relics - an online retail establishment that sells

upcycled vintage accessories and antique collectibles.

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