Customer Service Rep

Shakerrah T. Sutton-Lattimore

*** ***** ****

Suffolk, VA 23434

Phone: 757-***-****

Email: **************@***.***

OBJECTIVE: To obtain a customer service position in a professional

environment that offers the opportunity for advancement.

QUALIFICATIONS:

.Effective Time Management

.Excellent Customer Service Skills

.Flexible, Written and Verbal Communication

.Excellent Problem Solving Skills

.Windows 98, NT, 2000, XP, Efficient in MS Office Applications

EDUCATION:

08/08- Current Student Tidewater Community College Portsmouth, VA

Early Childhood Development

EMPLOYMENT:

11/17/08-09/18/09 Customer Service Rep/Tidewater Finance Company Virginia

Beach, VA

*Answering inbound calls; making outbound calls; dialer

*Setting up payments

* Collecting on 30day accounts; skip tracing

08/07/06-06/08/08 Customer Service Rep/Upstream Chesapeake, VA

.Answering inbound calls/Making outbound calls

.Booking last minute packages (Flight Hotel Car Rental)

.Assisting with online orders

.Making changes to reservations

03/11/02-01/16/04 Receptionist/Gastrointestinal & Liver Specialist Suffolk,

VA

.Setting up appointments

.Helping and assisting nurses with patients

.Pulling and filing charts

.Handling inbound and out-bound calls

Contact this candidate